Financial Messaging Expert

DiXiO; Dubai; Remote; AED 80,000 - 120,000; Full time

Job summary

DiXiO is seeking a Financial Messaging Expert to manage customer portfolios and assist with onboarding on financial messaging solutions. The role includes determining customer requirements, facilitating technical setups, and participating in company growth initiatives. Enjoy 100% remote work with unlimited leave and comprehensive benefits, including performance-based bonuses.

Benefits

Unlimited leave days

Medical insurance

Performance-based bonus

Qualifications

• 3-7 years of experience in financial messaging.
• Strong knowledge of financial messaging protocols and SWIFT services.
• Good understanding of financial industry dynamics.

Responsibilities

• Manage a portfolio of customers and onboard new clients.
• Coordinate end-to-end tests and provide client support on SWIFT queries.
• Participate in strategic initiatives and deliver training for internal teams.

Skills

SWIFT connectivity solutions

Financial Messaging protocols

MT and MX messages

Financial industry ecosystem

English proficiency

Job description

DiXiO is on a mission to innovate financial messaging, and now, you can be part of it too!

We are looking for a Financial Messaging Expert who will help us make our clients happy identifying their need, onboarding them on our platform & answering any of their requests regarding Financial Messaging solutions.

Things you will do :

You’ll be responsible for managing your own portfolio of customers.

Onboard new customers

Attend clients' meetings during pre-sales stage

Determine customer requirements and goals of his target SWIFT infrastructure

Define the scope of the project, plan timelines, set deadlines

Help the customer in the technical set-up of its SWIFT platform

Coordinate end-to-end tests

Provide reporting to management about progress, risks & mitigations

Provide client support on their Financial Messaging / SWIFT related queries

Answer to Jira tickets within given SLA

Train customer staff on how to use SWIFT / our platform

Help identify performance improvement opportunities for assigned clients

Occasionally, travel to client locations to collaborate with their teams

In parallel, you’ll play a key role internally to help DiXiO grow :

Participate in Brainstorming Sessions related to Strategic Initiatives at the company

Participate in Continuous Improvement Process by sharing ideas for improvement

Work with Sales Team & IT Team to imagine future products & services

Provide guidance and mentoring for new employees and / or colleagues in other departments

Deliver training for internal teams

To be part of our team, you need to be :

Ambitious

Curious and Innovative

Autonomous

Things that you need to succeed on this job :

3 – 7 years of experience in the field

Strong knowledge of SWIFT connectivity solutions & other SWIFT services

Strong knowledge of Financial Messaging protocols : SwiftNet, API, Host to Host

Strong knowledge of MT and MX (ISO20022) messages

Good understanding of the financial industry ecosystem

Proficient in English (any other language is a plus)

Why you will love working with us :

If you are searching for an organization that is willing to invest in your professional career, look no more. We provide our Experts with all the tools and investments needed to fulfill their career and professional aspirations. You also don’t need to worry about getting stuck in traffic at 8 : 00AM, we are 100% remote, and our Experts can work from anywhere! Our team also enjoys an unlimited number of leave days to make sure they are reaching a work-life balance. That’s not all, our packages include a medical insurance and performance-based bonus!

About DiXiO

DiXiO is a company of SWIFT Experts operating in more than 50 countries. In recent years, DiXiO has established itself as the reference in the Financial Messaging industry and was registered as an official SWIFT agent. Today DiXiO is the first global network of trusted experts, making financial messaging simple & secure through expert services & cloud solutions.