Financial Customer Service Representative

Savannah so Beautiful Landscaping LLC; Deira; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial operations company in Dubai is seeking an experienced professional to manage P2P business operations and settlements. The ideal candidate should hold a Bachelor's degree in finance or related fields and have experience in financial or cryptocurrency operations. Strong analytical skills and proficiency in Excel are essential. The role includes monitoring accounts, managing transactions, and ensuring compliance with company policies.

Qualifications

• Experience in financial operations, cryptocurrency exchanges, or payment operations preferred.
• Ability to monitor and manage multiple accounts simultaneously.
• Confidentiality, responsibility, and risk awareness necessary.

Responsibilities

• Manage P2P advertising and transactions between buyers and sellers.
• Ensure timely and accurate currency exchanges.
• Monitor risk factors associated with trading and account activities.

Skills

Analytical skills

Attention to detail

Communication skills

Education

Bachelor's degree in finance, accounting, business or related fields

Tools

Excel

Financial systems

Blockchain /USDT knowledge

Job description

Job Responsibilities

P2P Business Operation

• Timely release and manage P2P advertising.
• Review and approve P2P orders based on internal SOP.
• Ensure smooth and accurate completion of P2P transactions between buyers and sellers.

Settlement and Exchange

• Responsible for timely and accurate exchange of fiat currency to USDT.
• Monitor exchange rates to ensure transactions comply with internal control requirements.
• Maintain accurate records of settlement transactions for audit and reporting purposes.

Order Review and Compliance

• Review and approve recharge and withdrawal applications according to the SOP process.
• Identify and report any suspicious or unusual transactions.
• Ensure that all transactions comply with company policies and relevant regulations.

Account and Fund Management

• Monitor account balance and transaction flow changes daily.
• Ensure reasonable allocation of funds among multiple accounts and maintain sufficient liquidity.
• Assist in fund reconciliation and provide timely account change reports.

Risk Monitoring and Reporting

• Closely monitor risk factors associated with trading and account activities.
• Report potential issues to management in a timely manner and propose preventive measures.
• Assist in implementing risk control mechanisms in the operation team.

Support and Collaboration

• Collaborate with customer service and compliance teams to resolve transaction-related issues.
• Provide timely feedback and support to internal departments.
• Complete other temporary tasks and projects assigned by management.

Job Requirements

• Bachelor's degree or above in finance, accounting, business or related fields.
• Candidates with experience in financial operations, cryptocurrency exchanges, or payment operations are preferred.
• Careful in work, to strictly follow SOP operations.
• Possess good analytical skills and be able to monitor and manage multiple accounts simultaneously.
• Proficient in Excel and financial systems; knowledge of blockchain /USDT preferred.
• Possess a high sense of confidentiality, responsibility, and risk awareness.
• Possess independent work ability and teamwork spirit, good communication skills.