Field Services Engineer

Applicable Limited; Dubai; On-site; AED 60,000 - 85,000; Full time

Job summary

A leading global company is seeking an End User Computing support professional in Dubai. This role involves providing IT support services, ensuring operational efficiency for clients, and contributing to a diverse and inclusive workplace. Candidates should possess solid troubleshooting skills and a good understanding of IT equipment.

Qualifications

• Experience in End User Computing / IT Support needed.
• Good understanding of Desktop / Laptop Hardware.
• Basic understanding of ITIL Framework.

Responsibilities

• Provide support to End Users in a Client Environment.
• Work on Day-to-Day Incident Resolution & Request Fulfilment.
• Involved with IMAC for IT Equipment and Peripherals.

Skills

Good troubleshooting skills in Windows

Good Communication Skills

Understanding of Imaging

Tools

ITSM Tools like Service Now

Remedy

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Role Responsibilities:

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment
• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
• Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework for End User Support ( Laptop / Desktop / VDI )
• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
• Learn new and emerging technologiesas needed, guided by business requirements.

Requirements and Preferences:

• Experience in End User Computing / IT Support needed
• Good understanding of Desktop / Laptop Hardware and understanding of Imaging and OS Reinstall process
• Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
• Basic understanding of ITL Framework and experience in using ITSM Tools like Service Now, Remedy etc.
• Good Communication Skills (Written & Spoken) in English
• Ability to physically perform general office requirements like moving systems, monitors or other IT related equipment and boxes
• Willingness to work on rotational shifts
• Experience on Network / Data Centre related Smart Hands activities will be an added advantage
• Travel including overnight domestic may be required

Workplace type:

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today