Field Service Technician - Volvo Construction Equipment

AlFuttaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Al-Futtaim Automotive is seeking a Field Service Technician to maintain Volvo construction equipment at customer sites across Dubai. You will diagnose faults, perform repairs, and carry out preventive maintenance to minimize downtime.

The role requires a mechanical engineering diploma or degree, 3–5 years of hands-on field experience, UAE driving licence, and strong diagnostic skills. Prior Volvo experience is preferred, and you will work on-site with customers and service teams.

Qualifications

• Diploma in Mechanical Engineering or Engineering degree required.
• 3–5 years of hands-on field service experience with heavy equipment.
• Strong diagnostic capabilities and valid UAE driving licence.

Responsibilities

• Carry out field maintenance and repair activities on Volvo construction equipment at customer locations.
• Diagnose mechanical and electrical faults and perform repairs following manufacturer procedures.
• Remove, install, disassemble, and assemble major machine components (engines, transmissions, axles).
• Perform repairs on hydraulic, electrical, engine, and transmission systems.
• Document service activities and maintain accurate job cards and timesheets.
• Ensure safety and quality standards on all field service assignments.

Skills

Diesel engines

Hydraulic systems

Electrical systems

Diagnostics

Field service

Reading manuals

Education

Diploma in Mechanical Engineering

Bachelor's Degree in Engineering

Tools

Diagnostic tools

Multimeter

Service manuals

Job description

Field Service Technician - Volvo Construction Equipment Job Snapshot - Role: Field Service Technician - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Vehicle Repair and Maintenance - Experience: 3-5 years - Job Type: Full Time - Work Arrangement: On-site

Al-Futtaim Automotive is seeking a skilled Field Service Technician to maintain, inspect, troubleshoot, and repair Volvo construction equipment at customer sites across Dubai, United Arab Emirates. The role is focused on maintaining machine reliability, reducing equipment downtime, and delivering high-quality technical support. The successful candidate will carry out preventive maintenance and corrective repairs on heavy equipment, including work involving engines, transmissions, axles, hydraulic systems, and electrical components. Working directly with customers and service teams, the Field Service Technician will diagnose mechanical and electrical faults, perform repairs according to manufacturer procedures, and maintain accurate service documentation.

This position requires a mechanical engineering diploma or engineering degree, 3-5 years of relevant hands-on experience, strong diagnostic capabilities, and a valid UAE driving licence. Previous experience with Volvo construction equipment is strongly preferred.

Job Details

- Country: United Arab Emirates - City: Dubai - Industry: Automotive - Function: Vehicle Repair and Maintenance - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

What You Will Do

• Carry out field maintenance and repair activities on Volvo construction equipment at customer locations.
• Diagnose mechanical and operational faults affecting heavy equipment performance.
• Remove, install, disassemble, and assemble major machine components, including engines, transmissions, and axles.
• Perform repairs on hydraulic, electrical, engine, and transmission systems.
• Follow approved service procedures and manufacturer technical documentation when completing repairs.
• Address equipment faults efficiently to minimize machine downtime.
• Complete assigned service activities within agreed operational timelines.
• Maintain repair quality while adapting to changing field service requirements.

Equipment Diagnostics and Troubleshooting

• Investigate equipment faults using appropriate technical information and diagnostic procedures.
• Identify problems affecting hydraulic systems, electrical components, engines, and transmissions.
• Read and interpret technical manuals, service schematics, and wiring diagrams.
• Apply technical findings to determine appropriate repair requirements.
• Troubleshoot complex equipment issues through systematic inspection and analysis.
• Communicate diagnostic findings and recommended actions to supervisors and customers.
• Ensure repair activities are completed accurately and in accordance with relevant technical standards.

Preventive Maintenance and Machine Inspections

• Conduct preventive maintenance activities according to manufacturer requirements and operating procedures.
• Inspect construction equipment to identify existing faults and potential maintenance needs.
• Assess the condition of relevant mechanical, hydraulic, and electrical components.
• Identify repair and maintenance requirements that may affect equipment reliability.
• Provide appropriate service recommendations based on inspection findings.
• Support additional service opportunities by communicating identified maintenance requirements.
• Carry out corrective maintenance activities to restore equipment functionality.
• Maintain attention to quality and technical accuracy throughout inspection and maintenance work.

Technical Documentation and Service Reporting

• Complete service records, job cards, and timesheets accurately.
• Document completed maintenance and repair activities according to company procedures.
• Record relevant technical findings and service recommendations.
• Maintain documentation required for quality and compliance purposes.
• Ensure service information is clear, complete, and submitted within required timelines.
• Communicate repair progress and outstanding technical matters to relevant stakeholders.
• Follow established documentation and reporting standards during field service assignments.

Customer Communication and Technical Support

• Maintain professional communication with customers during equipment inspections and repairs.
• Explain relevant technical findings and maintenance recommendations clearly.
• Provide customers with appropriate updates on repair status and service activities.
• Coordinate with supervisors and colleagues to address technical or operational concerns.
• Support positive customer relationships through reliable service and professional conduct.
• Respond constructively to changing customer and operational requirements.
• Represent Al-Futtaim Automotive professionally while working at customer sites.

Team Collaboration and Knowledge Sharing

• Work collaboratively with other technicians, supervisors, and service personnel.
• Share relevant technical knowledge and practical experience with colleagues.
• Provide technical guidance to team members when required.
• Support the resolution of equipment-related issues through effective teamwork.
• Maintain open communication regarding service priorities and technical challenges.
• Demonstrate flexibility when responding to changes in assigned work or operational demands.

Health, Safety and Asset Management

• Follow applicable health, safety, and workplace procedures during all maintenance and repair activities.
• Maintain safe working practices when handling heavy equipment and machine components.
• Comply with relevant company safety requirements and manufacturer service procedures.
• Take appropriate care of company tools, vehicles, and other assigned assets.
• Ensure tools and equipment are handled and maintained responsibly.
• Maintain a professional approach to workplace safety and operational compliance.
• Contribute to a safe working environment by following established procedures and addressing relevant safety concerns.

Required Technical Skills

• Strong practical knowledge of construction equipment and heavy machinery maintenance.
• Experience diagnosing and repairing diesel engines, transmissions, axles, hydraulic systems, and electrical components.
• Ability to remove, install, disassemble, and assemble major machine components.
• Proficiency in reading technical manuals, wiring diagrams, schematics, and service documentation.
• Practical experience performing preventive maintenance and corrective repairs.
• Ability to identify equipment faults and recommend appropriate maintenance actions.
• Understanding of manufacturer service standards and approved repair procedures.
• Strong troubleshooting and technical problem-solving capabilities.
• Ability to complete accurate service reports, job cards, and timesheets.
• Good organizational skills and attention to technical quality.
• Ability to manage field service assignments under operational demands.
• Effective communication skills when dealing with customers and service teams.

What Equips You for the Role

• Diploma in Mechanical Engineering or Bachelor 's Degree in Engineering.
• Minimum 3-5 years of hands‑on experience in field service, maintenance, or repair of construction equipment or heavy equipment.
• Experience working on Volvo construction equipment is strongly preferred.
• Proven diagnostic and troubleshooting experience involving hydraulic, electrical, engine, and transmission systems.
• Strong technical understanding of engines, transmissions, axles, and associated machine components.
• Ability to interpret service manuals, technical schematics, and wiring diagrams.
• Experience conducting equipment inspections and identifying maintenance requirements.
• Valid UAE driving licence is mandatory.
• Good written and spoken English communication skills.
• Strong organizational abilities and attention to detail.
• Ability to manage workloads effectively and meet operational deadlines.
• Commitment to workplace safety, compliance, and continuous technical learning.

The Field Service Technician plays an important role in supporting construction equipment customers by maintaining reliable machine performance and providing effective on-site technical assistance. The position requires independent technical problem-solving, careful adherence to manufacturer procedures, and effective communication with customers and colleagues. Key priorities include accurate fault diagnosis, timely equipment repairs, preventive maintenance, complete service documentation, responsible use of company assets, and consistent compliance with workplace safety standards.

About Al-Futtaim Automotive

Al-Futtaim Automotive is one of the region ’s leading mobility businesses, operating across eight countries in the Middle East, Asia, and North Africa. With a portfolio of more than 25 internationally recognized brands, the business provides mobility products and services covering passenger vehicles, commercial vehicles, and industrial equipment. Its operations are supported by integrated logistics, leasing, aftersales, and financial services, providing customers with solutions across different stages of the mobility journey. Al-Futtaim Automotive focuses on innovation, digital transformation, and delivering high‑quality customer experiences. The business employs more than 9,000 colleagues and works with leading automotive and equipment brands to support the evolving mobility needs of individuals, businesses, and communities. As part of Al‑Futtaim Group, Al‑Futtaim Automotive continues to develop its services and technical capabilities while supporting customers through its regional operations.