Field Service Engineer Level 2

Smiths Detection; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading detection technology firm is seeking a Field Service Engineer with expertise in electromechanical systems. This role involves troubleshooting, servicing equipment and customer training. Ideal candidates will have mechanical and air-conditioning experience, strong troubleshooting skills, and proficiency in Arabic. The position requires travel and a commitment to customer satisfaction.

Benefits

Excellent training programs

Career growth opportunities

Inclusive work environment

Health and wellbeing support

Qualifications

• A minimum of an Associate degree, ONC, HNC or equivalent experience.
• Aptitude to learn specialized software programs.
• Experience with mechanical and air-conditioning systems.
• Experience in troubleshooting and technical support.

Responsibilities

• Meet daily service repair needs and drive customer satisfaction.
• Document all inspections, maintenance and repair work.
• Participate in service sales opportunities.
• Ensure tools and test equipment are maintained and calibrated.
• Assess product performance and recommend improvements.

Skills

Electromechanical systems

Troubleshooting

Customer communication

Field repair

Mechanical systems

Air-conditioning systems

Arabic language

Education

Associate degree, ONC, HNC or equivalent

Job description

Job Description

This is a role for a highly developed Field Service Engineer, with broad experience across one or more products in non-intrusive detection field. Team orientated, you’ll have advanced electromechanical product training, including technical and operator training. As a good communicator, you’ll be comfortable giving operator level training to end users.

With cross-training on all our products, you’ll be servicing them at customer sites across the UK. That includes working on some special high-visibility projects. You’ll be resolving issues, troubleshooting, installing, servicing, and repairing equipment. On some projects you may be supervising colleagues. When not in the field, you’ll be proving technical assistance, and liaising with customers.

You’ll be working with customers and colleagues across different departments including management, technical resources, and sales and marketing. This is a role that requires some travel, and may also require the ability to work outside of normal business hours.

Responsibilities

• Meet daily service repair needs and drive customer satisfaction
• Document all inspections, maintenance and repair work, and review logs for open issues
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product and equipment performance and recommend modifications or improvements

Qualifications

You should have an Associate degree, ONC, HNC or equivalent experience, along with the aptitude to learn specialized software programs. Your experience should ideally include working with mechanical and air-conditioning systems, troubleshooting, field repair or technical support activities centered on electrical and mechanical systems and equipment.

Arabic language is required.

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial andlifestyle perspective.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc ).