Field Service Engineer Level 2

Smiths Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading global technology company is seeking a highly developed Field Service Engineer in Dubai. The role involves servicing equipment, troubleshooting issues, and providing technical assistance to customers. Ideal candidates will have an associate degree and experience in mechanical and air-conditioning systems. Proficiency in Arabic is required. This is a full-time position with no remote work options.

Benefits

Excellent training opportunities

Career growth potential

Inclusive environment

Qualifications

• Experience in field repair or technical support activities.
• Aptitude to learn specialized software programs.
• Experience working with mechanical and air-conditioning systems.

Responsibilities

• Service and repair equipment at customer sites.
• Resolve issues and troubleshoot systems.
• Provide technical assistance and liaise with customers.

Skills

Mechanical systems troubleshooting

Electrical systems support

Communication

Arabic language

Education

Associate degree ONC HNC or equivalent

Job description

Overview

This is a role for a highly developed Field Service Engineer with broad experience across one or more products in non-intrusive detection field. Team orientated you'll have advanced electromechanical product training including technical and operator training. As a good communicator you'll be comfortable giving operator level training to end users.

Role and Responsibilities

With cross-training on all our products you'll be servicing them at customer sites across the UK. That includes working on some special high-visibility projects. You'll be resolving issues, troubleshooting, installing, servicing and repairing equipment. On some projects you may be supervising colleagues. When not in the field you'll be providing technical assistance and liaising with customers.

Key Tasks

• Meet daily service repair needs and drive customer satisfaction
• Document all inspections, maintenance and repair work and review logs for open issues
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product and equipment performance and recommend modifications or improvements

You'll be working with customers and colleagues across different departments including management, technical resources and sales and marketing. This is a role that requires some travel and may also require the ability to work outside of normal business hours.

Qualifications

Youll need

You should have an Associate degree ONC HNC or equivalent experience along with the aptitude to learn specialized software programs. Your experience should ideally include working with mechanical and air-conditioning systems, troubleshooting field repair or technical support activities centered on electrical and mechanical systems and equipment.

Arabic language is required.

Additional Information

Join us and we’ll help build your career with excellent training and opportunities for career growth across the business both locally and globally. You’ll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work

No

Employment Type

Full-time