Field Service Engineer II, UAE

Ultima Genomics; Abu Dhabi; On-site; AED 100,000 - 150,000; Full time

Job summary

Ultima Genomics in Abu Dhabi is seeking a motivated Field Service Engineer II to provide on-site services, including the repair and installation of instrumentation, while ensuring customer satisfaction. Candidates should possess a BS in a scientific or engineering field, along with 2-5 years of relevant experience in the biotech or capital equipment industry. Responsibilities also include maintaining tool configurations and communicating with customers on technical issues. This is a fantastic opportunity for an individual passionate about advancing genomic technologies.

Qualifications

• 2-5 years of relevant engineering or field service experience, preferably in biotech or capital equipment industry.
• Ability to work independently and as part of a team.
• Meticulous, detail-oriented with excellent organizational skills.

Responsibilities

• Provide on-site services including repair and installation of instrumentation.
• Analyze technical issues and communicate with customers.
• Maintain records of tool configurations and lab inventories.

Skills

Electro-mechanical assembly

Instrumentation troubleshooting

Technical documentation interpretation

Excellent communication skills

Organizational skills

Teamwork

Education

BS in scientific or engineering field

Job description

Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health.

Field Service Engineer II (Abu Dhabi, UAE)

We are looking for a highly motivated Field Service Engineer II, currently located in Abu Dhabi, United Arab Emirates to join our team!

How You’ll Contribute

• Provide on-site services to one primary account and other customer sites as needed. On-site services include the repair and installation of company instrumentation, the operation of instruments when needed and the management of lab inventories
• Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
• Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
• Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
• Exceed customer expectations of service, support, and the product
• Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
• Other job duties as assigned

Qualifications, Skills, Knowledge & Abilities

• BS in scientific or engineering field
• 2-5 years of relevant engineering or field service experience. Preferred in biotech or capital equipment industry
• Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
• Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)
• Talented at building prototypes from preliminary drawings and schematics
• Ability to work independently and in a group; good people skills
• Meticulous, detail oriented and excellent organizational skills
• Excellent verbal and written English communication skills are required
• Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
• Must be eligible and willing to travel in UAE and internationally, including to the USA for training and meetings in head office. Holding a valid driver license is required. Estimated travel up to 20% of the time

Ultima Genomics is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws. See also Ultima Genomics’ EEO Policy and Know Your Rights . If you have a disability or special need that requires accommodation, please let us know by contacting [e-mail] .