Field Service Engineer - FHT - Bakery - Middle East

GEA; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading industrial equipment company in Dubai seeks a Field Service Engineer to install and maintain bakery equipment. Candidates must have a degree in engineering, 2–5 years of field service experience, and strong troubleshooting skills. English fluency is required; Arabic is a plus. This role involves extensive travel across the Middle East, ensuring compliance with safety standards while promoting the company's digital tools.

Qualifications

• 2–5 years of hands-on field service experience, preferably in Bakery, Food Processing, or FMCG sectors.
• Prior experience with GEA or similar industrial bakery equipment is a strong advantage.
• Good understanding of mechanical systems; basic knowledge of automation and electrical systems is beneficial.

Responsibilities

• Perform installation, commissioning, maintenance, and repair of bakery equipment.
• Ensure mechanical and electrical troubleshooting of bakery processing machinery.
• Coordinate with customers and internal teams for project execution.

Skills

Troubleshooting

Customer communication

Field service experience

Mechanical engineering knowledge

Education

Degree/Diploma in Mechanical, Electrical, or Mechatronics Engineering

Job description

Responsibilities / Tasks

• Perform installation, commissioning, maintenance, and repair of GEA Bakery equipment at customer sites across the Middle East.
• Ensure mechanical and basic electrical troubleshooting of bakery processing machinery such as dough dividers, mixers, ovens, and related systems.
• Coordinate with customers and internal teams for project execution and equipment start-up.
• Conduct preventive maintenance and calibration activities to minimize downtime and ensure equipment performance.
• Maintain accurate documentation including service reports, commissioning checklists, and technical feedback.
• Provide timely technical support and training to customers on proper equipment usage and best practices.
• Identify spare part needs and support customers with spare parts recommendations and follow-up.
• Ensure compliance with Health, Safety, and Environment (HSE) standards during on-site visits.
• Support claims handling and warranty assessments as required.
• Promote GEA's digital tools and remote service offerings to enhance customer experience and operational efficiency.
• Maintain proactive communication with customers to ensure satisfaction and service continuity.
• Identify upselling opportunities in spare parts and services.
• Travel extensively across the region, sometimes on short notice.
• Participate actively in the company's digitalization initiatives.
• Report to the Director of Service FHT.

Your Profile / Qualifications

• Degree/Diploma in Mechanical, Electrical, or Mechatronics Engineering.
• 2–5 years of hands-on field service experience, preferably in Bakery, Food Processing, or FMCG sectors.
• Prior experience with GEA or similar industrial bakery equipment is a strong advantage.
• Good understanding of mechanical systems; basic knowledge of automation and electrical systems is beneficial.
• Excellent troubleshooting, communication, and customer service skills.
• Fluent in English; Arabic language skills are an added advantage.