Field Sales Account Manager

solera; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned technology company in Dubai seeks a Field Sales Account Manager for the Middle East region. The role involves expanding customer relationships, managing sales processes, and collaborating with cross-functional teams to drive business growth. The ideal candidate should have 2-5 years of experience in sales or customer support, strong negotiation skills, and proficiency in CRM systems like Salesforce. B2B sales experience and excellent communication skills in Arabic and English are essential.

Qualifications

• Minimum 2-5 years of experience in inside sales, account management, or Customer Support.
• Experience in B2B sales and working with CRM systems.

Responsibilities

• Meet or exceed sales targets for the Middle East region.
• Utilize CRM software to track leads and manage accounts.
• Collaborate with cross-functional teams to ensure client experience.
• Develop and deliver tailored product demonstrations.
• Build and maintain strong client relationships through follow-ups.
• Negotiate contracts and pricing for agreements.

Skills

Strong negotiation and persuasion skills

Excellent verbal and written communication skills in Arabic and English

Ability to build and maintain customer relationships

Proficiency in Microsoft Office Suite and CRM tools

Strong problem-solving and critical-thinking abilities

Education

Certification in Business, Marketing, Communications, or related field

Tools

Salesforce

Job description

As an Field Sales Account Manager for the Middle East region, you will play a crucial role in driving business growth by managing and expanding customer relationships. You will be responsible for retaining existing customers, generating sales opportunities, building strong relationships with key clients, and providing tailored Solera solutions to meet their needs. Working closely with Local Business Development Manager in Middle East and cross-functional teams, including marketing and customer support, you will ensure a seamless sales process and exceptional customer experience.

A successful candidate will have strong communication and negotiation skills, a proactive sales mindset, and the ability to understand market trends within the Middle East region. You should be comfortable working in a fast-paced environment, managing multiple accounts, and achieving sales targets. This role is essential to the company\'s success as it helps expand market reach, strengthen customer loyalty, and contribute to overall revenue growth.

What You'll Do

• Meet or exceed sales targets for the Middle East region by actively prospecting, identifying new business opportunities, and expanding relationships with existing clients.
• Utilize CRM software (e.g., Salesforce) to track leads, manage accounts, forecast sales, and maintain accurate customer records.
• Collaborate closely with Local BDM and cross-functional teams—including Marketing, Product, Implementation, and customer support—to align on strategies, coordinate campaigns, and ensure a seamless client experience.
• Develop and deliver tailored product demonstrations and proposals via phone, email, or video conferencing (e.g., Zoom, Microsoft Teams) to address specific client needs.
• Build and maintain strong client relationships by conducting regular follow-ups, providing timely support, and addressing inquiries or concerns.
• Negotiate contracts and pricing to secure profitable agreements while maintaining a high level of customer satisfaction.
• Monitor market trends and competitor activities to identify new opportunities and provide feedback to internal teams on potential product or service enhancements.
• Generate and present regular sales reports on pipeline status, revenue forecasts, and market insights to management and relevant stakeholders.
• Coordinate with Finance and Operations to ensure smooth onboarding, accurate billing, and timely fulfillment of orders for MENA clients.

What You\'ll Bring

Qualifications & Requirements for Field Sales Account Manager – Middle East Region

Education & Experience

Certification in Business, Marketing, Communications, or similar experience in Customer support or a related field

Minimum 2-5 years of experience in inside sales, account management, Customer Support or a related field

Experience in B2B sales and working with CRM systems (Salesforce preferred)

Skills & Competencies

Strong negotiation and persuasion skills

Excellent verbal and written communication skills in Arabic and English

Ability to build and maintain customer relationships

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools

Strong problem-solving and critical-thinking abilities

Ability to multi-task and prioritize in a fast-paced environment

Personal Attributes

Goal-oriented with a proven track record of meeting / exceeding sales targets

Self-motivated and proactive in driving sales and business growth

Strong team player with the ability to work collaboratively

Adaptable to changing sales strategies and market conditions

Physical & Work Environment Requirements

Ability to work on-site or remotely as per company policy

Comfortable working in a high-energy, target-driven environment

Ability to sit for extended periods while using a computer and phone