Field Engineering (TCS) Section Manager

Nissan; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Nissan in Dubai seeks a Field Engineering (TCS) Section Manager to identify market concerns, collect data, and coordinate countermeasures with dealers. You will lead investigations, prioritize issues, and drive quality improvements in the field.

Responsibilities include data analysis, reporting, and educating dealer teams on Nissan standards. Strong English communication and willingness to travel are essential for this role.

Qualifications

• 5-7 years of experience with degree in mechanical / automobile / electrical.
• Strong vehicle investigation/diagnosis knowledge.
• Hands-on experience with vehicle diagnosis tools and data collection.

Responsibilities

• Study technical reports raised by dealers and prioritize key concerns.
• Regular field visits to dealers to investigate concerns and collect data.
• Coordinate with dealer technical team to clarify market information and collect data.
• Issue technical reports to product quality improvement team and follow up for countermeasure.
• Prepare technical service bulletins for priority items (initial/durability/safety).
• Educate dealer service advisors on capturing technical details and grading concerns.
• Support dealer on product quality issues reporting and customer handling.

Skills

Vehicle diagnosis

Data analysis

Strong English communication

Education

Degree in Mechanical / Automobile / Electrical

Tools

Vehicle diagnosis tools

Parts catalogue

Electrical diagrams

Job description

Job description

At Nissan, we're not just building cars, we're revolutionizing mobility. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our global impact is fueled by dedicated minds, crafting and delivering innovation since 1933. For over 90 years, our core belief in doing what others don't, has driven innovation and excitement for our customers, shaping Nissan into the business it is today. We are not just a company - we're a movement, pushing boundaries and embracing the spirit of "Defy Ordinary".

We are now looking for an Field Engineering (TCS) Section Manager, to join Nissan in Dubai. As Field Engineering (TCS) Section Manageryou will be responsible for identifying key market concerns and support countermeasure activities by clarifying the concern with necessary data.

In this role you will:

• Study Technical Reports raised by Dealers and prioritize key concerns for further investigations
• Regular Field visits to Dealers to investigate the concerns and collect necessary technical data from vehicles
• Coordinate with Dealer technical team to clarify market information and collect additional data as necessary
• Issue Technical report to product quality improvement team and follow up for countermeasure
• Technical report issuance for priority items; Initial / Durability quality, Dissatisfaction items, Breakdowns, Safety and regulation related items etc. as necessary
• Educate Dealer Technical service advisors for capturing necessary technical details and concern grading in line with Nissan standards and confirm during Dealer technical report submission.
• Support Dealer for product quality issues reporting and feedback.
• Support Dealer on customer handling for product quality related items.

What we are looking for:

• 5-7 year’s experience with degree in mechanical / automobile/ electrical.
  Strong Vehicle investigation / Diagnosis knowledge
• Hands on Experience of using vehicle diagnosis tools, data collection process, software updates etc.
• Good knowledge of study /use vehicle service manuals, parts catalogue, electrical diagram etc.
• Data analysis and reporting experience on market issues, claims, conditions etc.
• Technical service bulletins preparation
• Nissan vehicles experience is an advantage.
• Strong coordination skills with Dealers
• Flexible to change responsible markets / tasks
• Urgent travel flexibility as and when necessary
• Good in English communication (writing and speaking)

At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members

Dubai United Arab Emirates