FandB Supervisor Level 43 - Four Poimts By Sheraton Sheikh Zayed Road

Four Points by Sheraton; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Four Points by Sheraton Dubai on Sheikh Zayed Road seeks a non-management Front Office/Food & Beverage staff member to ensure exceptional guest service.

Responsibilities include supervising staff, managing opening/closing duties, maintaining grooming standards, and coordinating with management to meet guest needs while adhering to safety and company policies. Strong communication and teamwork are essential.

Qualifications

• Previous experience in customer-facing hospitality role is essential.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Ensure staff teamwork to deliver optimum service and meet guest needs.
• Inspect grooming, attire, and inventory; complete opening/closing duties.
• Hire, train, schedule, evaluate, counsel, and motivate staff; role model behavior.
• Ensure safety policies and protect company assets; report incidents.
• Develop relationships and listen to staff concerns; improve efficiency and cost-savings.
• Read and verify information; move and lift up to 50 pounds; perform physical tasks.

Education

High school diploma or G.E.D. equivalent

Job description

Job Description:

Additional Information

• Previous experience in customer-facing hospitality role is essential.
• Candidates must have the legal right to work in the UK.
• No visa sponsorship available for this position.

Job Number

26122672

Job Category

Food and Beverage & Culinary

Location

Sheikh Zayed Road, P.O. Box 116162, Dubai, United Arab Emirates

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Requirements