F&B Reception Managers

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 180,000 - 250,000; Full time

Benefits offered by this job

Salary in AED

Healthcare package

Life insurance

Incentive programs

Generous leave policy

Job summary

Wynn Al Marjan Island hires an experienced F&B Reception Manager to lead front-of-house operations and guest relations at its new UAE resort. You will oversee reservations, VIP arrangements, and arrival experiences to create seamless, elegant service.

Strong leadership and multilingual abilities are highly valued. The role requires coordination with the F&B team, adherence to Wynn’s service standards, and ongoing coaching of reception staff.

Qualifications

• 3–5 years of hands-on experience managing reception or front-of-house operations in a high-end restaurant, luxury hotel, or hospitality setting.
• Fluency in English with professional guest, employee, and management communication.
• Advanced proficiency in an additional language (Arabic, Russian, French, Spanish, Japanese, Chinese, or Italian) is highly valued.
• Experience in international hospitality environments or multicultural reception teams preferred.
• Knowledge of Forbes Travel Guide 5-Star service standards and familiarity with SevenRooms is preferred.
• Proven excellence in communication, interpersonal, and leadership skills for supervising reception staff and guest concerns.

Responsibilities

• Oversee guest communication for reservations, special requests, and VIP arrangements.
• Review guest profiles in reservation systems to prepare the team ahead of service.
• Elevate the arrival experience with warmth and professionalism.
• Ensure flawless execution of arrival rituals, grooming standards, and reception protocols.
• Manage VIP and high-profile arrivals and handover to service teams.
• Oversee reservations, waitlists, and real-time queue management in systems like SevenRooms.
• Balance reservations and walk-ins to optimize occupancy and guest satisfaction.
• Lead, coach, and develop the reception team to embody Wynn’s standards.
• Conduct daily briefings on reservations, VIPs, and service pacing.
• Capture guest feedback and log preferences and recovery actions in systems.

Skills

Reception management

Front-of-house operations

Guest communication

VIP service

Leadership

Team coordination

Multilingual communication

Tools

SevenRooms

Reservation systems

Job description

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan is currently seeking F&B Reception Managersto join the resort’s Food & Beverage team.

Responsibilities

• Proactively oversee guest communication for reservations, special requests, and VIP arrangements, ensuring seamless anticipation of needs.
• Review guest profiles, preferences, and histories in reservation systems to prepare the team ahead of service.
• Elevate the arrival experience by welcoming guests with warmth, grace, and polished professionalism.
• Ensure flawless execution of Wynn arrival rituals, grooming standards, and reception protocols.
• Personally manage VIP, repeat, and high‑profile arrivals, ensuring recognition and seamless handover to service teams.
• Oversee reservations, waitlists, and real‑time queue management using systems such as SevenRooms.
• Balance reservations and walk‑ins to optimize occupancy, service flow, and guest satisfaction.
• Lead, schedule, coach, and develop the reception team to embody Wynn’s Four Pillars in every interaction.
• Conduct daily briefings covering reservations, VIPs, special requests, and service pacing, reinforcing anticipatory service.
• Ensure guests are graciously acknowledged at departure, reinforcing a lasting impression of elegance and care.
• Capture guest feedback and observations in the moment, logging preferences and service recovery actions into systems.
• Partner with management to support post‑visit follow‑up for VIPs, service recovery cases, and special occasions when required.
• Contribute insights from guest feedback to drive continuous improvement in arrival flow, communication, and overall experience.

About You

• At least 3-5 years of hands‑on experience managing reception or front‑of‑house operations in a high‑end restaurant, luxury hotel, or hospitality setting.
• Demonstrated fluency in English, with the ability to communicate clearly and professionally with guests, employees, and management at all times.
• Advanced proficiency in an additional language - such as Arabic, Russian, French, Spanish, Japanese, Chinese, or Italian - is highly valued to enhance guest interactions and support a diverse clientele.
• Background in international hospitality environments or multicultural reception teams is preferred, showcasing adaptability and global service standards.
• Experience with Forbes Travel Guide 5-Star service standards and familiarity with SevenRooms is preferred.
• Proven excellence in communication, interpersonal, and leadership skills, essential for supervising reception employees, resolving guest concerns, and fostering a welcoming atmosphere.
• Team player who responds quickly to demands and thrives in a high‑pressure work environment.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.