F&B Hostess at InterContinental Residences Dubai Business Bay

InterContinental Hotels Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality property in the United Arab Emirates is seeking an F&B Hostess to provide exceptional guest experiences and uphold Forbes Five-Star service standards. Candidates should possess excellent communication skills and prior experience in a five-star environment. This role involves welcoming guests, managing reservations, and supporting dining operations. We offer a competitive salary and various benefits to enhance your work-life balance.

Benefits

Competitive salary

Full uniform

Generous room discounts

World-class training programmes

Qualifications

• Previous experience as a hostess or in a similar guest-facing role within a luxury or five-star hospitality environment.
• Strong knowledge or prior experience working within Forbes Five-Star service standards is highly desirable.
• Dedication to service excellence aligned with global luxury standards.

Responsibilities

• Warmly welcoming guests upon arrival and ensuring a smooth seating process.
• Handling guest inquiries and special requests promptly and professionally.
• Supporting the F&B team during peak hours for efficiency and guest satisfaction.

Skills

Excellent communication

Interpersonal skills

Organisational abilities

Multitasking

Fluency in multiple languages (Arabic, Russian, French, Mandarin)

Education

Diploma or certification in hospitality

Tools

Reservation systems

POS systems

Job description

InterContinental Residences Dubai Business Bay is seeking a poised and engaging F&B Hostess to join our distinguished hospitality team. As the first point of contact for our guests, you will embody the warmth, elegance, and professionalism synonymous with the InterContinental brand. Your role will be pivotal in ensuring each dining experience begins with a seamless and memorable welcome, setting the tone for exceptional service in our luxury residence environment.

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai’s bustling business district, providing a sanctuary of tranquillity amidst the city’s vibrant landmarks. Located just moments from the iconic Dubai Mall and the awe‑inspiring Burj Khalifa, our property embodies the epitome of luxury and sophistication. With 176 meticulously designed residences, each offering unparalleled comfort and style, guests are immersed in a world of grandeur that reflects the timeless elegance and excellence of the InterContinental brand.

Your Day-to-Day

Every day is different, but you’ll mostly be:

Guest Experience & Engagement

• Warmly welcoming guests upon arrival, escorting them to their tables, and ensuring a smooth seating process.
• Anticipating guest needs with a gracious and attentive approach in line with Forbes Five‑Star service standards.
• Providing accurate information about menus, daily specials, and ongoing promotions.
• Maintaining an exceptional level of communication with the F&B and kitchen teams to ensure seamless service delivery.

Operational Excellence

• Managing reservations and table allocations to optimise seating and service flow.
• Handling guest inquiries, special requests, and feedback promptly and professionally.
• Maintaining cleanliness and presentation of the hostess stand and dining areas at all times.
• Supporting the F&B team during peak hours to ensure efficiency and guest satisfaction.

Brand & Service Standards

• Upholding IHG’s and Forbes Five‑Star luxury service standards with every guest interaction.
• Maintaining an immaculate personal appearance and professional demeanour.
• Demonstrating strong product knowledge and an understanding of the property’s amenities and offerings.

What We Need from You

Qualifications & Experience

• Previous experience as a hostess or in a similar guest‑facing role within a luxury or five‑star hospitality environment.
• Strong knowledge or prior experience working within Forbes Five‑Star service standards is highly desirable.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and the capacity to multitask effectively in a fast‑paced environment.
• Proficiency in using reservation and POS systems.

Preferred

• Diploma or certification in hospitality or related field.
• Experience in a Forbes Five‑Star or luxury hotel/residence.
• Multilingual abilities are a plus (Arabic, Russian, French, or Mandarin preferred).

Personal Attributes

• Warm, engaging, and polished with a natural flair for hospitality.
• Guest‑focused with strong emotional intelligence and professionalism.
• Dedicated to delivering service excellence aligned with global luxury standards.
• Flexible with working hours, including weekends and public holidays.

What You Can Expect from Us

We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world‑class training programmes.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

We foster a culture of trust, support and acceptance — always welcoming different backgrounds, experiences and perspectives. At IHG, we give every member of our team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well — both inside and outside of work. Through our myWellbeing framework, we’re committed to supporting wellbeing across your health, lifestyle and workplace.

So, join us and become part of our ever‑growing global family.

Don’t quite meet every single requirement but still believe you’d be a great fit for the role? We’d love to hear from you!

Click Apply and start your journey with us today.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?