F&B Captain - Sirocco - Holiday Inn & Suites Dubai Festival City

InterContinental Hotels Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in the United Arab Emirates is seeking an experienced F&B Captain to oversee restaurant operations and enhance guest experiences. In this role, you'll manage team dynamics, resolve guest complaints, and ensure high standards of service. Ideal candidates will possess excellent communication skills, a warm personality, and a passion for food. Join us in delivering true hospitality and become a part of our inclusive team.

Benefits

Competitive salary

Impressive room discounts

Best training in the industry

Responsibilities

• Resolve all complaints during shift and log them for follow-up.
• Execute cash handling and banking procedures.
• Prepare daily banking and cash flow reports.
• Establish and instruct staff in cash security procedures.
• Report or deal with irregular payments.
• Supervise maintenance of service equipment.
• Monitor standards of guest facilities and services.
• Control stock and monitor security procedures.
• Assist with menu and wine list creation.
• Supervise colleagues during shifts.
• Supervise outlet section service.

Skills

Great communication skills

Ability to work in a team

Warm and inviting personality

Ability to think calmly under pressure

Willingness to learn

Passion for food

Basic organisation skills

Job description

Do you see yourself as a F\u0026B Captain - Sirocco for Holiday Inn & Suites\u00ae Dubai Festival City?

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday I\u00a0® we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn\u00ae family.

The InterContinental Hotels Group\u00ae at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state‑of‑the‑art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Endeavour to resolve all complaints during shift and logs all complaints in logbook for further follow up
• Executes cash handling and banking procedures.
• Prepare daily banking and cash flow reports.
• Establish and instruct staff in cash security procedures.
• Reports or deals with irregular payments.
• Supervise the maintenance of service equipment.
• Monitor standards of guest facilities and services.
• Control stock and monitor security procedures.
• Assist with menu and wine list creation.
• Supervises colleagues during shifts and functions.
• Supervise outlet section service.

What we need from you:

• Great communication skills.
• Ability to work in a team and in different functions.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Passion of food and curiosity for something new.
• Basic organisation skills in restaurant operation.

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

Want to be part of the journey?