F&B Captain: Lead Service & Guest Experience

InterContinental Hotels Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in the United Arab Emirates is seeking an experienced F&B Captain to oversee restaurant operations and enhance guest experiences. In this role, you'll manage team dynamics, resolve guest complaints, and ensure high standards of service. Ideal candidates will possess excellent communication skills, a warm personality, and a passion for food. Join us in delivering true hospitality and become a part of our inclusive team.

Benefits

Competitive salary

Impressive room discounts

Best training in the industry

Responsibilities

• Resolve all complaints during shift and log them for follow-up.
• Execute cash handling and banking procedures.
• Prepare daily banking and cash flow reports.
• Establish and instruct staff in cash security procedures.
• Report or deal with irregular payments.
• Supervise maintenance of service equipment.
• Monitor standards of guest facilities and services.
• Control stock and monitor security procedures.
• Assist with menu and wine list creation.
• Supervise colleagues during shifts.
• Supervise outlet section service.

Skills

Great communication skills

Ability to work in a team

Warm and inviting personality

Ability to think calmly under pressure

Willingness to learn

Passion for food

Basic organisation skills

Job description

A leading hotel group in the United Arab Emirates is seeking an experienced F&B Captain to oversee restaurant operations and enhance guest experiences. In this role, you'll manage team dynamics, resolve guest complaints, and ensure high standards of service. Ideal candidates will possess excellent communication skills, a warm personality, and a passion for food. Join us in delivering true hospitality and become a part of our inclusive team.