Expert Opportunity - Customer/User Researcher

Ethos; United Arab Emirates; À distance; AED 304 000 - 410 000; Plein temps

Résumé du poste

Ethos is seeking experienced user researchers to help train an AI language model on professional documents, spreadsheets, and slide decks. You will contribute to moderated usability tests, interview syntheses, and journey maps for core workflows, with ownership of the full study lifecycle from discussion guides to insight synthesis.

This remote role offers flexible commitment of 5–20 hours per week (or more if desired) and a compensation of $70/hour. Start date ASAP.

Qualifications

• 4+ years conducting customer or user research (interviews, usability testing, surveys) with ownership of the full study lifecycle from discussion guide to insight synthesis.
• Fluency with thematic coding methods, survey design/statistics, and translating raw research data into usability test findings decks and journey map documents.
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail.

Responsabilités

• Create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows.
• Produce moderated usability test findings decks, interview syntheses, and journey maps.
• Design screener criteria, discussion guides, and research writeups for studies.

Connaissances

User research

Thematic coding

Survey design

Usability testing

Documentation/writing

Outils

Docs/Sheets/Slides

Description du poste

About This Opportunity

We're working with a leading foundational AI lab to find experienced customer and user researchers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.

We're looking for user research professionals with 4+ years in customer or user research, feedback synthesis, or product discovery to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: moderated usability test findings decks, customer interview synthesis and thematic coding summaries, survey instrument design and analysis writeups, discussion guides and screener criteria for research studies, research repository tagging and insight briefs, and journey map documents translating findings into product recommendations.

Compensation: $70/hour

Commitment: Flexible, 5-20 hours per week (or more if desired)

Location: Fully remote, work on your own schedule

Start date: ASAP

Qualifications

• 4+ years conducting customer or user research (interviews, usability testing, surveys) with ownership of the full study lifecycle from discussion guide to insight synthesis
• Fluency with thematic coding methods, survey design/statistics, and translating raw research data into usability test findings decks and journey map documents
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

About Ethos

Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.

Key Requirements

• 4+ years conducting customer or user research (interviews, usability testing, surveys) with ownership of the full study lifecycle from discussion guide to insight synthesis
• Fluency with thematic coding methods, survey design/statistics, and translating raw research data into usability test findings decks and journey map documents
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail