Experience Design Team Leader - 3 Months - On-site - Abu Dhabi - Octopus by RTG

Robusta Technology Group (Octopus by RTG); Abu Dhabi; On-site; AED 300,000 - 480,000; Full time

Job summary

Robusta Technology Group (Octopus by RTG) seeks a senior Service Design/UX leader to define and own end-to-end customer experience architecture across a multi-site service ecosystem in Abu Dhabi. You will design connected ecosystems, apply service blueprints and lead workshops with cross-functional teams to translate insights into operating models.

Ideal candidates 8-12 years in service/experience design with strong facilitation and stakeholder alignment skills, and background as Service Design

Qualifications

• 8-12 years of experience in Service Design, Experience Design, Customer Experience or multi-site consumer environments.
• Strong expertise in service blueprints, design systems and journey architecture.
• Exceptional facilitation skills and stakeholder alignment.
• Backgrounds as Service Design Lead, Experience Design Manager or CX Architecture Lead preferred.

Responsibilities

• Define the future-state ecosystem experience architecture and blueprint.
• Define and own end-to-end customer experience architecture across the service ecosystem.
• Design connected service ecosystems rather than standalone touchpoints.
• Apply service blueprints, design systems, journey architecture, prioritization frameworks and implementation planning.
• Lead workshops, align cross-functional stakeholders, coach a design team and translate customer insights into operating models.

Skills

Service design

Experience design

Customer experience

Facilitation

Stakeholder alignment

Job description

Responsibilities

• Define the future-state ecosystem experience architecture and blueprint
• Define and own end-to-end customer experience architecture across the service ecosystem
• Design connected service ecosystems rather than standalone touchpoints
• Apply service blueprints, design systems, journey architecture, prioritization frameworks and implementation planning
• Lead workshops, align cross-functional stakeholders, coach a design team and translate customer insights into operating models

Requirements

• 8-12 years in Service Design, Experience Design, Customer Experience or multi-site consumer environments
• Strong expertise in service blueprints, design systems and journey architecture
• Exceptional facilitation skills and stakeholder alignment
• Backgrounds as Service Design Lead, Experience Design Manager or CX Architecture Lead preferred

About the Company

• Octopus by RTG operates a multi-site service ecosystem in Abu Dhabi.