Experience Architecture Lead: Connected Service Ecosystems

Robusta Technology Group (Octopus by RTG)

Abu Dhabi

Presencial

AED 300.000 - 480.000

Jornada completa

Hace 6 días

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Descripción de la vacante

Robusta Technology Group (Octopus by RTG) seeks a senior Service Design/UX leader to define and own end-to-end customer experience architecture across a multi-site service ecosystem in Abu Dhabi. You will design connected ecosystems, apply service blueprints and lead workshops with cross-functional teams to translate insights into operating models.

Ideal candidates 8-12 years in service/experience design with strong facilitation and stakeholder alignment skills, and background as Service Design

Formación

8-12 years of experience in Service Design, Experience Design, Customer Experience or multi-site consumer environments.
Strong expertise in service blueprints, design systems and journey architecture.
Exceptional facilitation skills and stakeholder alignment.
Backgrounds as Service Design Lead, Experience Design Manager or CX Architecture Lead preferred.

Responsabilidades

Define the future-state ecosystem experience architecture and blueprint.
Define and own end-to-end customer experience architecture across the service ecosystem.
Design connected service ecosystems rather than standalone touchpoints.
Apply service blueprints, design systems, journey architecture, prioritization frameworks and implementation planning.
Lead workshops, align cross-functional stakeholders, coach a design team and translate customer insights into operating models.