Executive- Retail Sales

Al Ghurair; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading diversified family business group in Abu Dhabi is seeking a Customer Relationship role focused on facilitating vehicle sales. The ideal candidate will have 3-5 years of experience in car sales and exceptional customer service skills. Responsibilities include managing inquiries and adhering to sales standards. This role is crucial in ensuring a seamless customer transaction and optimizing profitability.

Qualifications

• 3-5 years of experience in car sales.
• Exceptional ability to handle complex situations.

Responsibilities

• Facilitate the sale of new vehicles while ensuring customer satisfaction.
• Manage inquiries and maintain records in the dealer management system.
• Adhere to the sales process and comply with company standards.
• Represent a professional image and deliver customer experiences.

Skills

Customer service skills

Negotiating skills

Problem solving

Hands-on work ethic

Job description

Customer Relationship

• To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.
• Record and manage each enquiry in dealer management system, demonstrating proactive follow up.
• To ensure the customer transaction is seamless, meeting the customer expectations of experience within the timely manner.
• Understanding of key performance indicators, given from the line manager.
• Support the line manager to maximize the profitability of each sale.

Administration

• Responsibly follow the documented sales process, complying to company and legal requirements.
• Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle.
• Support the line manager to maintain the sales operations to the desired standards in display and presentation.
• Adhere to all HSSE standards.

Responsibilities

• Follow the direction of the line manager during the sales process.
• Follow the guidelines and process ensuring cleared funds of cash or finance prior to vehicle release, and trade-in facility.
• Follow the guidelines of vehicle registration, in line with each Emirate requirements.
• Ability to represent and deliver professional customer experience at all times.

Qualifications

• Exceptional customer service skills, with 3-5 years of experience in car sales.
• Negotiating skills, with finance and trade-in.
• Problem solving and handling complex situations.
• Hands-on work ethic.

About Us

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

About The Team

AG Metal Industries, part of Al Ghurair UAE: is a specialist company built with the purpose “Enhancing Life With Metal Solutions”. It is a Metal Composite Panel manufacturer of world-famous Fire Retardant ALPOLIC façade brand that has a zero-failure record, as the manufacture is in strict compliance with the most stringent Japanese standards. Our state-of-the-art facility in UAE anchors our commitment to innovation, quality, and excellence. Our manufacturing capabilities and expertise represent our dedication to lead the industry. We specialize in offering versatile Aluminium Composite Materials (ACM) with widths up to 2100 mm alongside our integrated approach to manufacture the ACM with both the Core and Coating under one roof. This helps in our commitment to manufacture materials aligning with the highest international standards.