Executive Lounge Concierge & Patient Experience Lead

AMERICAN HOSPITAL; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading healthcare facility in Dubai seeks a Patient Liaison to oversee patient experiences and operations in the Executive Lounge. Responsibilities include coordinating billing and insurance, managing appointments, and ensuring that patient needs are met with professionalism. The ideal candidate should have strong communication skills and the ability to address concerns promptly. This position offers a chance to work in a dynamic healthcare environment.

Qualifications

• Strong communication and interpersonal skills.
• Problem-solving abilities to handle complaints effectively.
• Experience in coordinating with medical staff and managing patient needs.

Responsibilities

• Ensure optimal patient experience in the Executive Lounge.
• Coordinate with PRE/PBS team for billing and insurance.
• Organize patient transportation and amenities.

Job description

A leading healthcare facility in Dubai seeks a Patient Liaison to oversee patient experiences and operations in the Executive Lounge. Responsibilities include coordinating billing and insurance, managing appointments, and ensuring that patient needs are met with professionalism. The ideal candidate should have strong communication skills and the ability to address concerns promptly. This position offers a chance to work in a dynamic healthcare environment.