Executive Lounge Ambassador

AMERICAN HOSPITAL; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading healthcare facility in Dubai seeks a Patient Liaison to oversee patient experiences and operations in the Executive Lounge. Responsibilities include coordinating billing and insurance, managing appointments, and ensuring that patient needs are met with professionalism. The ideal candidate should have strong communication skills and the ability to address concerns promptly. This position offers a chance to work in a dynamic healthcare environment.

Qualifications

• Strong communication and interpersonal skills.
• Problem-solving abilities to handle complaints effectively.
• Experience in coordinating with medical staff and managing patient needs.

Responsibilities

• Ensure optimal patient experience in the Executive Lounge.
• Coordinate with PRE/PBS team for billing and insurance.
• Organize patient transportation and amenities.

Job description

Serves as a comprehensive patient liaison, undertaking various responsibilities to ensure optimal patient experience and smooth operations of the Executive Lounge. Escorts patients and coordinates with the PRE/PBS team for registration, billing, and insurance matters. Oversees appointments, liaises with nurses and allied health staff, coordinates medication procurement with the pharmacy department, and allocates rooms in the Executive Lounge in cooperation with the nursing supervisor and housekeeping manager. Arranges amenities such as juices, snacks, and floral arrangements, acts as the primary point of contact for patient inquiries and needs. Handles phone calls courteously and professionally, addresses patient complaints promptly and liaises with Clinic Managers or Supervisors when necessary. Organizes transportation and collaborates with the home care coordinator, while assisting in staff orientation.