Executive Leader, Collections & CX Transformation

Confidential Jobs; Dubai; Vor Ort; AED 400.000 - 660.000; Vollzeit

Zusammenfassung

Confidential Jobs seeks a seasoned senior executive to lead both Collections and Customer Experience from the CEO Office. The role drives operational excellence, transformation programs, and cross-functional execution to improve customer outcomes, portfolio performance, and service delivery.

Ideal candidates bring 15+ years in Banking/Financial Services or Real Estate, with senior leadership in Collections and Customer Experience and a proven ability to partner with senior leadership to deliver

Qualifikationen

• 15+ years of progressive leadership experience in banking, financial services, or real estate sectors.
• Proven track record leading Collections and Customer Experience functions at enterprise scale.
• Experience managing cross-functional transformation programs and executive-level initiatives.

Aufgaben

• Lead collections across early-stage, recoveries, and remediation.
• Drive CX improvements and enterprise-wide customer journey enhancements.
• Oversee strategic transformation programs sponsored by CEO/MD Office.
• Develop dashboards and executive reporting for performance and KPIs.
• Manage cross-functional teams including Operations, Technology, Legal, Finance.

Kenntnisse

Collections Leadership

CX Leadership

Transformation Leadership

Executive Stakeholder Mgmt

Data-Driven Decision Making

Ausbildung

Bachelor's Degree

MBA / Postgraduate

Jobbeschreibung

Confidential Jobs seeks a seasoned senior executive to lead both Collections and Customer Experience from the CEO Office. The role drives operational excellence, transformation programs, and cross-functional execution to improve customer outcomes, portfolio performance, and service delivery.

Ideal candidates bring 15+ years in Banking/Financial Services or Real Estate, with senior leadership in Collections and Customer Experience and a proven ability to partner with senior leadership to deliver