CX Manager: Elevate Retail Customer Experience & Loyalty

applydubaijob.com; Dubai; Vor Ort; AED 131.000 - 197.000; Vollzeit

Benefits dieser Stelle

Professional development opportunities

Zusammenfassung

Confidential, a leading retailer, seeks a Customer Experience (CX) Manager to oversee customer service operations across physical stores and online channels. You will craft strategies to boost satisfaction, loyalty, and ensure consistent service standards throughout the customer journey.

The role requires a minimum of 4 years in CX or customer service with strong leadership, analytics, and reporting skills. Retail experience is preferred, and collaboration across departments is essential.

Qualifikationen

• 4+ years of experience in customer experience or customer service management.
• Retail industry experience preferred.
• Strong leadership and team management capabilities.
• Analytics-focused with ability to monitor metrics and generate reports.

Aufgaben

• Lead customer service operations across retail stores and online channels.
• Develop and implement strategies to improve customer satisfaction, retention and loyalty.
• Monitor CSAT and NPS data to identify areas for improvement.
• Prepare performance reports and present insights to management.
• Establish and maintain consistent service standards across customer interactions.
• Collaborate with departments to improve service delivery and the overall customer journey.

Kenntnisse

Leadership

Data analytics

Customer service ops

Stakeholder mgmt

NPS CSAT

Tools

CRM systems

Excel

Reporting tools

Jobbeschreibung

Confidential, a leading retailer, seeks a Customer Experience (CX) Manager to oversee customer service operations across physical stores and online channels. You will craft strategies to boost satisfaction, loyalty, and ensure consistent service standards throughout the customer journey.

The role requires a minimum of 4 years in CX or customer service with strong leadership, analytics, and reporting skills. Retail experience is preferred, and collaboration across departments is essential.