ERP Engineer

Thales; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions company in Abu Dhabi is looking for an SAP Support Specialist to assist end-users and troubleshoot issues related to the SAP ECC Application. Applicant should possess familiarity with SAP ECC 6.0, have excellent communication skills, and speak French. A degree in Computer Science or a related field is required, with a minimum of 3 years of experience in SAP core modules. This role offers opportunities for career development in an international environment.

Qualifications

• 3 years of experience in one of the core modules of SAP.
• Experience in the Industry & Manufacturing domain.
• Must speak French.

Responsibilities

• Providing initial support and troubleshooting for SAP ECC Application.
• Assisting end-users with SAP application functionality.
• Monitoring system alerts and taking appropriate measures.

Skills

Familiarity with SAP ECC 6.0

Customer Service Orientation

Communication Skills

Organizational Skills

Ability to work in teams

Education

Bachelor’s degree in Computer Science or related field

Master’s degree highly desired

Tools

SAP FICO

SAP PP

SAP MM

SAP SD

SAP PM

SAP CS

ITSM tools (e.g., ServiceNow)

Job description

Location: Abu Dhabi United Arab Emirates

In fast changing markets customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space our architects design innovative solutions that make our tomorrows possible. Thales has built a presence in the United Arab Emirates for over 35 years and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro – the longest driverless metro network in the world – and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications, as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi’s airport.

Essential Functions / Key Areas of Responsibility

• Providing initial support and troubleshooting assistance to end‑users experiencing problems with day‑to‑day use of the SAP ECC Application. This involves investigating and diagnosing issues, identifying root causes and implementing solutions.
• Assisting end‑users with SAP application usage and functionality.
• Identifying potential issues proactively by monitoring system alerts and interfaces between SAP and non‑SAP systems, and taking appropriate measures to prevent system performance and data integrity issues.
• Creating and maintaining documentation related to known issues, workarounds and resolutions. Developing knowledge base articles and FAQs to facilitate self‑service for end‑users and building a knowledge repository within the SAP Support team.
• Interacting with internal team members and outsourced partners for issue resolution and escalation.
• Engaging with managed service partners to ensure quality of service (QoS) for the Operations team.
• Transforming business requirements and collaborating with the service delivery team to provide estimates to meet requirements.
• Identifying opportunities for process improvements, automation or efficiency enhancements within the SAP service desk function. Proposing and implementing solutions to streamline support processes and enhance overall customer experience.
• Other duties as assigned by management within the SAP environment.

Minimum Requirements: Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language

• Must be familiar with SAP ECC 6.0 functionality (EHP 6.0 minimum) and have 3 years of working experience in one of the core modules of SAP (FICO, PP, MM, SD, PM or CS).
• Bachelor’s degree in Computer Science, Business Administration or Financial Management or a related field/foreign equivalent required. Master’s degree in a related field or foreign equivalent highly desired.
• Experience in Industry & Manufacturing domain.
• Previous experience in setting up industry activities in SAP is preferred.
• Experience working in multiple service delivery teams, on‑shore and off‑shore.
• Understanding of integration points between SAP and non‑SAP systems.
• Customer Service and Results oriented.
• Proven ability to stay organized and prioritize workload.
• Must have excellent communication skills, both oral and written.
• Ability to work in a team environment, including team members both locally and remotely, both foreign and domestic.
• Must speak French.

Preferred Qualifications

• SAP Certification in one of the core modules is preferred.
• Experience with ITSM tools such as ServiceNow for managing incidents, requests and changes in SAP.
• Completed 2 full‑lifecycle implementation projects either as SME/functional analyst.

At Thales we provide careers and not only jobs. With Thales employing 80,000 employees in 68 countries, our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here – apply now!