Enterprise Telecom Field Technician – Fiber & Networking

Xad Technologies; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Xad Technologies in Dubai is seeking experienced Enterprise Telecom Field Technicians to support installation, maintenance, and troubleshooting of enterprise telecom services across Dubai. The ideal candidate should have hands-on experience in fiber optic networks, routers, switches, LAN/WAN connectivity, and on-site technical support for enterprise customers.

The role requires 1–3 years of field experience, a UAE driving license, and a diploma in Telecommunications, Electronics, IT, or

Qualifications

• Diploma in Telecommunications, Electronics, IT or Networking (preferred).
• Hands-on experience with routers, switches, LAN/WAN, fiber optics, and network troubleshooting.
• 1–3 years of telecom field experience in enterprise services; UAE driving license mandatory.

Responsibilities

• Install, configure, maintain, and troubleshoot enterprise telecom services and network equipment.
• Visit enterprise customer premises for installations, maintenance, fault diagnosis, and service restoration.
• Conduct network testing, identify faults, and ensure service quality.
• Coordinate with technical support teams to resolve complex network issues.
• Provide professional customer support and ensure timely service delivery.

Skills

Problem solving

Communication

Customer service

Willing to travel

Independent work

Education

Diploma in Telecommunications/ Electronics/ IT/ Networking

Tools

Field service management systems

Job description

Job Overview

We are seeking experienced Enterprise Telecom Field Technicians to support the installation, maintenance, and troubleshooting of enterprise telecommunications services across Dubai. The ideal candidate should have hands-on experience in fiber optic networks, routers, switches, LAN/WAN connectivity, and on-site technical support for enterprise customers.

Key Responsibilities

• Install, configure, maintain, and troubleshoot enterprise telecom services and network equipment.
• Handle fiber optic (FTTH/FTTB), routers, switches, modems, LAN/WAN, and connectivity-related issues.
• Visit enterprise customer premises for installations, maintenance, fault diagnosis, and service restoration.
• Conduct network testing, identify technical faults, and ensure service quality.
• Coordinate with technical support teams to resolve complex network issues.
• Provide professional customer support and ensure timely service delivery.
• Update work orders, job status, and technical reports accurately.
• Complete assigned tasks within operational timelines and service-level requirements.
• Maintain tools, equipment, vehicle cleanliness, uniform, and professional grooming standards.
• Follow safety guidelines, operational procedures, and customer service standards.

Qualifications & Requirements

• Valid UAE Driving License – Mandatory.
• 1-3 years of relevant telecom field experience, preferably in enterprise telecom services.
• Diploma in Telecommunications, Electronics, IT, or Networking preferred.
• Hands-on experience with routers, switches, LAN/WAN, fiber optics, and network troubleshooting.
• Experience in enterprise customer installations, maintenance, and technical fault resolution.
• Strong problem-solving, communication, and customer-handling skills.
• Ability to work independently and travel to customer sites across Dubai.
• Familiarity with field service management systems and technical reporting is an advantage.

Ideal Candidate

A technically competent, field-oriented telecom professional with experience in enterprise network installations, maintenance, troubleshooting, and customer support.