English and NCUK Coordinator

Uowdubai; Dubai; On-site; AED 167,400 - 223,200; Full time

Benefits offered by this job

Comprehensive medical insurance

Tuition discounts

25 working days' annual leave

Professional development opportunities

Supportive work environment

Job summary

An academic institution in Dubai is seeking an English and NCUK Coordinator to support the delivery and quality assurance of Language Studies and NCUK offerings. The successful candidate will coordinate timetabling, manage student onboarding, and ensure compliance with academic standards. With a minimum of 3 years' experience in higher education coordination, this role offers opportunities for professional development and a collaborative work environment.

Qualifications

• Minimum 3 years of experience in higher education academic coordination or student support.
• Experience with international foundation or Language programs is preferred.
• Strong understanding of academic QA processes, accreditation standards, and NCUK frameworks.

Responsibilities

• Coordinate the effective delivery of Language modules and NCUK subjects.
• Map and publish the student journey from recruitment to induction.
• Support internal committee preparations and ensure accurate grade submissions.
• Deliver orientation briefings and materials to students.

Skills

Coordination skills

Attention to detail

Proactive problem-solving

Stakeholder communication

Organizational skills

Data management

Education

Post-secondary certificate in a relevant field

Tools

Excel

PowerPoint

Job description

UOWD10700 - English and NCUK Coordinator

Business Unit

Administration

Job Family

Not Applicable

Department

Student Services

Contract Type

Limited Contract Full Time

Location

Dubai

About the Academic Success Centre (ASC)

The Academic Success Centre at UOWD is dedicated to empowering students throughout their academic journey by providing high-impact advising, skill-building workshops, progression monitoring, and personalised support. The ASC operates on the CARE framework—Courtesy, Analytical, Responsive, Empathy—ensuring every student receives high‑quality, compassionate, and timely support. The team collaborates closely with academic departments, student services, and university leadership to enhance the overall student experience and promote academic excellence.

About the Role

The Academic Success Centre is inviting internal applications for the role of English and NCUK Coordinator. This key position supports the coordination, delivery, and quality assurance of Language Studies and NCUK academic offerings. The role ensures smooth operations across timetabling, teaching allocation, assessment workflows, accreditation support, progression interventions, and student induction activities.

This position mirrors the Pathways Coordinator structure, ensuring cross-cover, continuity, and alignment across all ASC academic pathways. The successful candidate will demonstrate strong coordination skills, exceptional attention to detail, and the ability to operate within fast-paced academic cycles.

Key Responsibilities

1. Language & NCUK Delivery Coordination

Coordinate the effective delivery of Language modules (LANG30, LANG40, IELTS Prep) and NCUK subjects.

Manage timetabling, teaching allocation, data inputs, and contingency planning.

Maintain zero unplanned class cancellations through proactive readiness and mitigation.

2. Student Recruitment-to-Induction Journey

Map and publish the student journey from recruitment to induction for Language and NCUK cohorts.

Maintain onboarding packs, welcome communications, placement testing guidance, and pre-arrival instructions.

Provide Tier 2 guided support for students showing emerging risk signals.

Organise referrals, study plans, follow-ups, and language/skills clinics.

Act as Tier 3 liaison for critical cases—documenting action plans and ensuring compliance.

4. Assessment and QA Coordination

Coordinate assessment collection, exam workflows, and committee documentation.

Support internal/NCUK committee preparations and ensure timely, accurate grade submissions.

5. Study Planner and Catalogue Management

Maintain subject folders, catalogues, and study planners with version control.

Ensure alignment with UOWD and NCUK academic requirements.

6. Orientation, Onboarding & Workshops

Deliver orientation briefings and publish student-facing materials (slides, FAQs, calendars).

Coordinate bookings for advising, testing, clinics, and ASC services.

7. Stakeholder Communication & Alignment

Communicate proactively with Registry, Schools, Admissions, NCUK, and UOW.

Ensure all stakeholders have timely updates, risk alerts, timelines, and procedure notes.

8. Data Management & Reporting

Maintain re-sit trackers, progression datasets, and Tier 2/3 logs.

Prepare dashboards and briefing reports for ASC leadership and partner stakeholders.

Support ASC projects related to onboarding, QA enhancement, and student progression.

Ensure compliance with institutional policies, accreditation standards, and NCUK requirements.

Identify risks and implement mitigation strategies.

Qualifications & Experience

Post-secondary certificate in a relevant field.

Minimum 3 years of experience in higher education academic coordination or student support.

Experience with international foundation or Language programs is preferred.

Strong understanding of academic QA processes, accreditation standards (CAA/CHEDS), and NCUK frameworks.

Proficiency in timetabling, stakeholder coordination, data management, and academic document control.

Competent in Excel, PowerPoint, and student-facing communication.

High integrity, confidentiality, and ethical conduct

Strong organisational and prioritisation skills

Proactive problem-solving and resilience

Accuracy, follow-through, and meticulous documentation

Collaborative mindset with ability to work independently

Strong communication and stakeholder engagement abilities

Why Join Us?

This role offers the opportunity to:

Contribute directly to the academic quality and student success of Language and NCUK pathways.

Build leadership skills in academic operations, QA coordination, and progression support.

Play a central role in student onboarding, engagement, and retention.

Work within a collaborative and student-centred Academic Success Centre.

Internal candidates will also benefit from:

Exposure to cross-unit projects and academic governance workflows

Strengthened expertise in international qualification pathways

Employee Benefits:

Comprehensive medical insurance for self and eligible dependents

Tuition discounts for staff and eligible dependents

25 working days' annual leave and public holidays

End-of-service benefits and gratuity in line with UAE Labor Law and institutional policy

Professional development and learning opportunities

Supportive and inclusive work environment

UOWD is an equal opportunity employer that attracts, develops, motivates, empowers, and retains a diverse workforce.