Engineering Manager, UAE

AI Chopping Block; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

AI Chopping Block seeks a Production AI Ops Lead to orchestrate the production lifecycle of AI applications for international government agencies. This role involves ensuring system reliability and compliance while managing production issues.

The ideal candidate has over 6 years of experience in a technical role within the public sector, proficient in modern AI tools like Kubernetes. We champion inclusivity and equal opportunity.

Qualifications

• Proven experience in deploying and maintaining production-grade applications.
• Deep understanding of the full request lifecycle from frontend to backend.
• Experience in customer communication regarding system performance.

Responsibilities

• Design and develop the production lifecycle of full-stack AI applications.
• Oversee the end-to-end health of the platform.
• Build automated systems to monitor model performance.
• Lead the response for production issues in critical environments.

Skills

Technical expertise in SRE, FDE or MLOps

Experience with international government security standards

Proficiency in Kubernetes and vector databases

Ability to communicate technical information to non-technical officials

Education

6+ years in a high-impact technical role

Job description

Role Overview

Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:

• Creating custom AI applications that will impact millions of citizens
• Generating high-quality training data for national LLMs
• Upskilling and advisory services to spread the impact of AI

As a Production AI Ops Lead, you will design and develop the production lifecycle of full-stack AI applications, while supporting end-to-end system reliability, real-time inference observability, sovereign data orchestration, high-security software integration, and the resilient cloud infrastructure required for our international government partners.

At Scale, we’re not just building AI solutions—we’re enabling the public sector to transform their operations and better serve citizens through cutting‑edge technology. If you’re ready to shape the future of AI in the public sector and be a founding member of our team, we’d love to hear from you.

You will:

• Own the production outcome: Take full accountability for the long‑term performance and reliability of AI use cases deployed across international government agencies.
• Ensure Full‑Stack integrity: Oversee the end‑to‑end health of the platform, ensuring seamless integration between the AI core and all full‑stack components, from APIs to UI, to maintain a responsive and production‑ready environment.
• Scale the feedback loop: Build automated systems to monitor model performance and data drift across geographically dispersed environments, ensuring the right levels of reliability.
• Navigate global compliance: Manage the technical lifecycle within diverse regulatory frameworks.
• Incident command: Lead the response for production issues in mission‑critical environments, ensuring rapid resolution and building the guardrails to prevent them from happening again.
• Bridge the gap: Translate deep technical performance metrics into clear insights for senior international government officials.
• Drive product evolution: Partner with our Engineering and ML teams to ensure the lessons learned in the field directly influence the technical architecture and decisions of future use cases.

Ideally, you have:

• Experience: 6+ years in a high‑impact technical role (SRE, FDE or MLOps) with experience in the public sector.
• Global perspective: Familiarity with international government security standards and the complexities of deploying sovereign AI.
• System architecture proficiency: Proven experience maintaining production‑grade applications with a deep understanding of the full request lifecycle‑connecting frontend/API layers to the backend and AI core.
• Modern AI Stack expertise: Proficiency in coding and the modern AI infrastructure, including Kubernetes, vector databases, agentic development, and LLM observability tools.
• Ownership: You treat every production deployment as your own. You race toward solving hard problems before the customer even sees them.
• Reliability: You understand that in the public sector, a model failure may be a risk to public safety or privacy.
• Customer communication: The ability to explain to a high‑ranking official why the performance of the system has degraded and how we are fixing it.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail].

We comply with the United States Department of Labor’s Pay Transparency provision.

We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Please see the United States Department of Labor’s Know Your Rights poster for additional information.