Endur Specialist: Energy & Commodities Trading

Publicis Groupe Holdings B.V.; Dubai; On-site; AED 320,000 - 420,000; Full time

Benefits offered by this job

Comprehensive insurance and medical

Global organization with startup ethos

Career growth and training

Collaborative regional team

Job summary

Publicis Sapient in Dubai is seeking a hands-on Endur support professional to provide Level 2 production support for energy trading applications, troubleshoot incidents across FO/MO/BO, and ensure smooth day-to-day operations.

The role requires strong SQL, Endur configuration knowledge, ITIL-based incident management, and collaboration with global teams to implement fixes and automation.

Qualifications

• Hands-on Endur (OpenLink) production support in energy/commodities.
• Strong understanding of commodity trading lifecycle (FO/MO/BO).
• Experience in L2 production support, incident management and monitoring.
• Strong SQL, log analysis and root-cause investigations.
• Knowledge of Endur configurations, scripting, and integration.
• Experience with ITIL incident/problem/change management.
• Familiar with Agile delivery and support tooling.
• Ability to mentor junior team members and share knowledge.

Responsibilities

• Provide Level 2 production support for Endur applications in trading operations.
• Investigate, troubleshoot and resolve incidents across FO, MO, BO, and logistics.
• Monitor Endur performance, EOD processing and P/L validation.
• Execute SQL queries, log analysis and root-cause investigations.
• Manage incidents and changes per SLAs and ITIL processes.
• Collaborate with dev teams to implement fixes and automation.
• Support Endur configuration changes and integrations.
• Coordinate with business users for timely solutions.
• Assist UAT, regression testing and production releases.
• Maintain SOPs and knowledge articles for efficiency.
• Work with L3, dev and infra teams on complex issues.
• Identify opportunities for automation and performance improvements.

Skills

Endur support experience

Commodity trading lifecycle

SQL skills

ITIL practices

Agile delivery

Communication skills

Mentoring junior team

Tools

OpenLink Endur

OpenJVS/OpenComponents

Python

Java

SQL databases

Job description

Publicis Sapient in Dubai is seeking a hands-on Endur support professional to provide Level 2 production support for energy trading applications, troubleshoot incidents across FO/MO/BO, and ensure smooth day-to-day operations.

The role requires strong SQL, Endur configuration knowledge, ITIL-based incident management, and collaboration with global teams to implement fixes and automation.