Endur L2 Support Engineer – Energy & Commodities

Publicis Sapient; Dubai; Presencial; AED 250 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Digital transformation exposure

Global startup mindset

Career growth & training

Collaborative regional team

Insurance & medical benefits

Resumo da oferta

Publicis Sapient is seeking an experienced Endur Support Engineer in Dubai to provide Level 2 functional and technical assistance for Endur (OpenLink) in energy trading environments. The role spans FO/MO/BO and logistics, requiring strong SQL, ITIL incident management and collaboration with development, infrastructure and business stakeholders.

You will monitor EOD processing, P&L validation, and system health, while contributing to automation and continuous improvement efforts.

Qualificações

• Hands-on Endur (OpenLink) support experience in energy/commodities trading.
• Strong understanding of FO/MO/BO processes across the trading lifecycle.
• Experience in L2 production support, incident management and monitoring.
• Proficient in SQL queries, log analysis and root-cause investigation.
• Familiar with ITIL incident, problem and change management.
• Experience with Endur upgrades and cloud-based deployments.

Responsabilidades

• Provide Level 2 functional and technical support for Endur applications.
• Investigate, troubleshoot and resolve incidents across FO, MO, BO and Logistics.
• Monitor Endur performance, EOD processing, P&L calculations and health checks.
• Handle incidents, service requests and production issues per SLAs.
• Collaborate with development teams to implement permanent fixes.
• Support Endur configuration changes and integration troubleshooting.
• Participate in UAT, regression testing and release validation.
• Maintain SOPs and documentation to improve support efficiency.
• Work with L3, dev and infra teams to resolve complex issues.
• Identify automation and performance improvement opportunities.

Conhecimentos

Endur support (OpenLink)

SQL

ITIL incident mgmt

Troubleshooting

Agile delivery

Scripting (Python/Java)

Formação académica

Bachelor's degree or equivalent

Ferramentas

Endur OpenLink

SQL tooling

Log analysis tools

UAT/testing tools

Descrição da oferta de emprego

Publicis Sapient is seeking an experienced Endur Support Engineer in Dubai to provide Level 2 functional and technical assistance for Endur (OpenLink) in energy trading environments. The role spans FO/MO/BO and logistics, requiring strong SQL, ITIL incident management and collaboration with development, infrastructure and business stakeholders.

You will monitor EOD processing, P&L validation, and system health, while contributing to automation and continuous improvement efforts.