End-User Computing Engineer — IT Support & IMAC

NTT America, Inc.; Dubai; On-site; AED 165,000 - 239,000; Full time

Job summary

A global technology innovator in Dubai is seeking an IT Support Specialist to provide end-user computing support. The ideal candidate will have experience in troubleshooting, good communication skills, and the ability to manage IT equipment. This role requires willingness to work on rotational shifts and involves both hardware support and incident resolution. Join us to make a difference and thrive in a diverse workplace.

Qualifications

• Experience in End User Computing / IT Support needed.
• Good understanding of Desktop / Laptop Hardware.
• Ability to perform general office requirements like moving equipment.

Responsibilities

• Provide support to End Users in a Client Environment.
• Work on Day-to-Day Incident Resolution & Request Fulfilment.
• Involved with IMAC for IT equipment as needed.

Skills

End User Computing / IT Support

Troubleshooting in Windows and Office

Good Communication Skills (Written & Spoken)

Basic understanding of ITIL Framework

Tools

ITSM Tools like Service Now, Remedy

Job description

A global technology innovator in Dubai is seeking an IT Support Specialist to provide end-user computing support. The ideal candidate will have experience in troubleshooting, good communication skills, and the ability to manage IT equipment. This role requires willingness to work on rotational shifts and involves both hardware support and incident resolution. Join us to make a difference and thrive in a diverse workplace.