EN - Reservation Executive - Emirati

AccorHotels Middle East; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Reservations Agent to initiate exceptional guest experiences. The ideal candidate should have a guest-focused personality and strong communication skills, with experience in hospitality seen as beneficial. Responsibilities include providing friendly service, maximizing revenue through up-selling, and managing reservation requests. The position offers opportunities for personal development and exclusive employee benefits in a supportive environment.

Benefits

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunities to develop talent

Corporate Social Responsibility activities

Qualifications

• Guest focused personality is essential.
• Experience is an asset.
• Prior experience working with Opera or a related system.

Responsibilities

• Offer exceptional, friendly and engaging service.
• Maximize revenue through up-selling.
• Assist guests with information and special requests.
• Book room reservation requests and update system information.

Skills

Guest focused personality

Strong interpersonal skills

Problem solving abilities

Fluency in English

Additional languages

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself, and they all share a common ambition: to keep innovating and challenging the status‑quo.

You will join a caring environment and a team where you can be all that you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience that comes when they arrive!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

• Guest focused personality is essential

Additional Information

• Experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus