Employee Mobility Specialist - Relocation Services

Allocation Assist Middle East; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

New York University Abu Dhabi is seeking an Employee Mobility Services Specialist to support Relocation Services in Abu Dhabi, UAE. The role coordinates relocation, arrival, transition, and repatriation for faculty, researchers, staff, and dependents.

The position requires strong administration, stakeholder coordination, customer service, and organizational capabilities to manage travel, accommodation, shipping, immigration coordination, documentation, payments, and employee communications.

Qualifications

• Bachelor's degree in a related field with at least five years of administrative experience.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication abilities.

Responsibilities

• Update relocation pipeline when new offer letters are received.
• Communicate relocation processes to new hires in a timely manner.
• Maintain accurate relocation records and employee files.
• Liaise with recruitment, appointments, and HR teams during relocation.
• Coordinate shipping, travel arrangements, accommodation, and other relocation services.
• Track relocation expenses and ensure policy adherence.

Skills

Organizational skills

Time management

Interpersonal communication

Customer service

Cultural sensitivity

Initiative

Problem solving

Ability to work under pressure

Attention to detail

Teamwork

Education

Bachelor's degree

Tools

MS Word

MS Excel

Database software

Job description

Employee Mobility Specialist - Relocation Services Job Snapshot

Role: Employee Mobility Specialist - Relocation Services

Location: Abu Dhabi, UAE

Industry: Higher Education

Function: Human Resources

Experience: 5 years of administrative experience

Job Type: Full Time

Job Overview

New York University Abu Dhabi is seeking an Employee Mobility Services Specialist to support Relocation Services in Abu Dhabi, UAE. Reporting to the Assistant Director, Relocation Services, the role coordinates the relocation, arrival, transition, and repatriation processes for faculty, researchers, staff, and eligible dependents. The position requires strong administration, stakeholder coordination, customer service, and organizational capabilities to manage travel, accommodation, shipping, immigration coordination, documentation, payments, and employee communications.

Job Details

Country: UAE

City: Abu Dhabi

Industry: Higher Education

Function: Human Resources

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full Time

Work Arrangement: On-site

Key Responsibilities

• Update the relocation pipeline when new offer letters are received from recruitment and appointment teams.
• Communicate relocation processes and requirements to new hires in a timely manner.
• Maintain accurate relocation records, documentation, and employee files.
• Liaise with recruitment, appointments, and relevant HR teams throughout each relocation.
• Coordinate shipping, travel arrangements, accommodation, and other approved relocation services.
• Track relocation expenses and support adherence to applicable budget guidelines.
• Arrange employee and eligible dependent travel through NYU Abu Dhabi-approved providers in accordance with relocation policy.
• Coordinate on-campus or other applicable accommodation for relocating employees and eligible dependents.
• Arrange shipping through approved providers according to employee eligibility.
• Process applicable relocation allowances when shipping services are not required.
• Coordinate with the Web Team on necessary updates to the department 's web presence.
• Liaise with the Housing department to confirm allocated accommodation is ready for incoming employees.
• Maintain arrival records and provide relevant updates to recruitment teams.
• Maintain required relocation documentation within central electronic employee files.
• Work with external service providers to support efficient employee relocation.
• Coordinate with the Immigration team regarding work permits and entry permits for international hires and eligible dependents.
• Liaise with Immigration to initiate tourist visa requests for eligible dependents when applicable.

Employee Communication and Support

• Schedule and conduct relocation and repatriation briefings.
• Prepare and distribute briefing summaries.
• Coordinate with travel, accommodation, shipping, and other service providers.
• Send pre-travel Safe Journey communications containing relevant information for new hires traveling to the UAE.
• Conduct first-day orientation for new employees.
• Act as a helpdesk for questions from new joiners and other community members.
• Provide clear and professional guidance throughout relocation and repatriation processes.

Repatriation Services

• Maintain and update repatriation records.
• Initiate required repatriation services with relevant providers.
• Coordinate shipment and travel bookings when applicable.
• Liaise with Housing regarding temporary accommodation requirements.
• Respond to employee queries concerning repatriation arrangements.
• Coordinate other repatriation activities as required.

Payment and Expense Administration

• Verify service-provider invoices and identify discrepancies before purchase order processing.
• Prepare payments and maintain supporting records.
• Prepare and process applicable relocation allowances in lieu of unused shipping allowances in accordance with policy.
• Report shipping invoice amounts to NYU Abu Dhabi Payroll and Tax when required.
• Maintain accurate records of travel costs.
• Track relocation-related expenses and supporting documentation.

Required Qualifications

Candidates must hold a Bachelor 's degree in a related field and have at least five years of administrative experience in a busy working environment.

Applicants Should Demonstrate

• Strong organizational and time-management skills.
• Ability to prioritize multiple assignments and time-sensitive projects.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and cultural sensitivity.
• Initiative, resourcefulness, and practical problem-solving ability.
• Ability to work effectively under pressure.
• Consistent accuracy and attention to detail.
• Professional maturity, judgment, and discretion.
• Ability to support high-profile individuals from varied international backgrounds and manage expectations professionally.
• Familiarity with cultural customs and everyday life in Abu Dhabi and the UAE.
• Ability to work independently and collaboratively within a team.
• Good proofreading and writing skills.
• Strong follow-up capabilities.
• Good mathematical skills.

Technical Skills

• Excellent general computer skills.
• Strong internet research capabilities.
• Intermediate to advanced word-processing skills.
• Spreadsheet proficiency.
• Database application experience.
• Ability to maintain accurate electronic records and administrative data.

Preferred Experience

• Familiarity with the academic sector.
• Shipping-related experience.
• Travel coordination experience.
• Employee relocation support experience.

Professional Environment

This position works across Human Resources, recruitment, appointments, housing, immigration, payroll, tax, external vendors, and other service functions. The successful candidate will need to coordinate multiple relocation cases simultaneously while providing consistent and culturally sensitive support to employees arriving in Abu Dhabi from international and local locations.

Applications are welcomed from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.

About New York University Abu Dhabi

New York University Abu Dhabi is a degree-granting research university with an integrated liberal arts and sciences undergraduate program spanning the Arts, Sciences, Social Sciences, Humanities, and Engineering. Together with NYU New York and NYU Shanghai, NYU Abu Dhabi forms part of NYU's global university network connecting campuses and academic centers across six continents. The Abu Dhabi campus supports education, advanced research, scholarly collaboration, and knowledge creation within an international academic environment.