Electromechanical Service Advisor

MENA WATER FZC; Sharjah; On-site; AED 70,000 - 90,000; Full time

Job summary

MENA WATER FZC is seeking a skilled technician in Sharjah to provide customer support and technical assistance for water treatment equipment. Responsibilities include diagnosing faults, performing maintenance and repairs, and training customers and junior technicians. Candidates should possess a diploma or degree in Electromechanical Engineering and have at least 3 years of relevant experience. The position requires excellent problem-solving skills and the ability to manage spare parts inventory. Join us in enhancing water treatment services in a dynamic environment.

Qualifications

• 3+ years of experience in a similar role, preferably in the water treatment industry.

Responsibilities

• Serve as primary contact for customer inquiries and concerns.
• Diagnose and troubleshoot water treatment equipment issues.
• Perform routine maintenance and emergency repairs on systems.
• Maintain accurate records of service activities.
• Provide training and support to customers and junior technicians.
• Ensure service activities meet quality standards.
• Monitor and manage spare parts inventory.
• Stay updated with advancements in water treatment technology.

Skills

Technical Skills

Customer Service

Problem-Solving

Team Player

Flexibility

Education

Diploma or degree in Electromechanical Engineering or related field

Job description

Key Responsibilities

• Customer Support: Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.
• Technical Assistance: Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.
• Maintenance and Repairs: Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.
• Documentation: Maintain accurate records of service activities, including work orders, service reports, and customer interactions.
• Training and Guidance: Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.
• Quality Assurance: Ensure all service activities meet company quality standards and customer expectations.
• Inventory Management: Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.
• Continuous Improvement: Stay updated with the latest advancements in water treatment technology and electromechanical systems, applying new knowledge to improve service efficiency.

Key Generic Skills

• Technical Skills: Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.
• Customer Service: Excellent communication and interpersonal skills, with a customer-centric approach.
• Problem-Solving: Strong analytical and problem-solving abilities, with attention to detail.
• Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
• Flexibility: Willingness to travel and work outside regular business hours as needed.

Qualification & Experience

• Minimum Qualifications: Diploma or degree in Electromechanical Engineering, Electrical Engineering, or a related field.
• Minimum Experience: Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.