Electromechanical Service Advisor

MENA WATER FZC; Sharjah; On-site; AED 60,000 - 100,000; Full time

Job summary

MENA WATER FZC in Sharjah seeks a field service engineer to support customers by diagnosing and repairing electromechanical water treatment equipment. You will perform maintenance, respond to service requests, and train customers on proper operation.

The role requires a diploma or degree in electromechanical or electrical engineering and at least 3 years of relevant experience, with a willingness to travel and work outside regular hours.

Qualifications

• Diploma or degree in Electromechanical or Electrical Engineering.
• At least 3 years in a similar role, preferably in the water treatment industry.
• Willingness to travel and work outside regular hours.

Responsibilities

• Serve as primary customer contact for inquiries, concerns and service requests.
• Diagnose and troubleshoot water treatment equipment issues and perform repairs.
• Conduct routine maintenance and emergency repairs on electromechanical systems.
• Maintain accurate service records, work orders and reports.
• Provide technical training and guidance to customers and junior technicians.
• Ensure all service activities meet quality standards and customer expectations.
• Monitor spare parts inventory to ensure availability for timely repairs.
• Stay updated with advancements to improve service efficiency.

Skills

Technical Skills

Customer Service

Problem-Solving

Team Player

Flexibility

Education

Electromechanical/Electrical Eng degree

Job description

Key Responsibilities:

• Customer Support: Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.
• Technical Assistance: Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.
• Maintenance and Repairs: Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.
• Documentation: Maintain accurate records of service activities, including work orders, service reports, and customer interactions.
• Training and Guidance: Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.
• Quality Assurance: Ensure all service activities meet company quality standards and customer expectations.
• Inventory Management: Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.
• Continuous Improvement: Stay updated with the latest advancements in water treatment technology and electromechanical systems, applying new knowledge to improve service efficiency.

Key Generic Skills:

• Technical Skills: Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.
• Customer Service: Excellent communication and interpersonal skills, with a customer-centric approach.
• Problem-Solving: Strong analytical and problem-solving abilities, with attention to detail.
• Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
• Flexibility: Willingness to travel and work outside regular business hours as needed.

Qualification & Experience:

• Minimum Qualifications: Diploma or degree in Electromechanical Engineering, Electrical Engineering, or a related field.
• Minimum Experience: Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.