Education Associate

Miral Experiences; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Miral Experiences in Abu Dhabi invites applications for an Education Associate. The role involves welcoming guests of all ages, delivering educational facts at attractions, and maintaining current knowledge of exhibits.

You'll stand and walk throughout shifts, handle animal ambassadors, and assist with safety and SOP adherence. The position requires a High School Diploma, 1 year of customer service experience, and excellent English communication.

Qualifications

• High School Diploma is required.
• At least 1 year of customer service experience.
• Outgoing personality with strong guest interaction skills.
• Excellent English communication, both verbal and written.
• Basic knowledge of educational principles and instructional design models.
• Proficiency with MS Office applications.

Responsibilities

• Interact with guests in a friendly and professional manner.
• Deliver education facts at the attraction/exhibit.
• Maintain updated knowledge of the theme park and exhibits.
• Address guest concerns and provide appropriate resolutions; assist with service recovery as needed.
• Prepare educational materials and maintain professional appearance.
• Ensure departmental checklists are completed and flag tasks for the line manager.
• Promote park products, services, and activities to guests.
• Complete trainings and maintain competencies.
• Maintain cleanliness and organization of the workplace.
• Perform other duties as assigned.

Skills

Customer service

English communication

Interpersonal skills

Education

High School Diploma

Tools

MS Office

Job description

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role

The Education Associate is a guest facing role which welcomes and interacts with guests of all ages. This position is responsible for delivering important information in the assigned Zoological attractions and/or exhibits. This position requires the ability to stand and walk for an entire shift; handle and work with animal ambassadors including mammals, birds, Reptiles and some aquatic species. Lift, push and pull 15kg; and work in varying shifts/hours based on business needs, including opening, mid-, and closing shifts; weekends, and holidays.

Key Responsibilities

• Proactively interacts to all guests in a friendly and professional manner
• Delivers the education facts on the assigned attraction/exhibit
• Maintains theme park’s knowledge to provide updated information to the guests
• Handles guests concerns and queries, provide appropriate resolution, and available and achievable service recovery as needed
• Prepares educational materials and maintains its professional appearance
• Ensures all departmental checklists are consistently completed and informs line manager for any tasks that requires action
• Fosters a culture of human and animal safety by following all safety policies and practices in accordance with HSE policy and department’s SOPs
• Promotes products, services and activities available to the guests
• Completes all required trainings and maintains professional development and competencies
• Maintains cleanliness and organization of the workplace for designated areas
• Performs other duties as assigned

Qualifications & Experience

• High School Diploma
• 1 year of experience in customer service
• Outgoing personality
• Excellent skills in customer/guest interaction
• Excellent English communication skills, verbal and written
• Basic knowledge of educational principles and instructional design models
• Basic computer skills, including MS Office applications

Shape the Future with Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.