E-Commerce Assistant

Exotic Colors L.L.C; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading e-commerce company is seeking an E-Commerce Assistant in Abu Dhabi to maintain online platforms and support the sales team. The ideal candidate will have a degree in IT or Digital Marketing and 0-2 years of experience in e-commerce. Key responsibilities include updating product listings, processing orders, and optimizing sales performance across various platforms. Competitive salary and benefits offered.

Benefits

Competitive salary

Career development and growth opportunities

Employee discounts and special offers

Qualifications

• 0-2 years in e-commerce, digital marketing, or online sales required.
• Experience with e-commerce platforms like Amazon, Noon, and Talabat preferred.
• Familiarity with content management systems and online order processing.

Responsibilities

• Regularly update product listings on e-commerce platforms.
• Monitor and process online orders efficiently.
• Use web analytics tools to track performance and generate insights.
• Support in resolving customer inquiries and escalations.

Skills

Proficiency in e-commerce tools

Strong communication skills

Detail-oriented

Ability to multitask

Education

Bachelor's degree in IT, Digital Marketing, or related field

Tools

Google Analytics

Microsoft Office

Job description

Job Overview

The E-Commerce Assistant is responsible for maintaining and updating the company’s online platforms, ensuring product accuracy, optimizing listings, and supporting the e-commerce team in driving online sales. The role requires proficiency in modern e-commerce tools and platforms such as Amazon, Noon, Talabat, and other digital marketplaces.

Key Responsibilities

• E-Commerce Management:
  • Regularly update product listings on the company’s e-commerce platforms.
  • Ensure all product details, descriptions, and images are accurate and up to date.
  • Monitor and process online orders efficiently.
• Platform Optimization & Reporting:
  • Use web analytics tools (e.g., Google Analytics) to track performance and generate insights.
  • Assist in optimizing product visibility and sales performance across platforms.
  • Ensure timely execution of marketing and seasonal promotions.
• Stock & Order Coordination:
  • Work closely with the supply chain and retail sales teams to manage stock levels.
  • Minimize potential stock losses by monitoring product availability and reporting issues.
• Customer Support & Payment Handling:
  • Ensure accurate and efficient processing of online payments and refunds.
  • Support the e-commerce team in resolving customer inquiries and escalations.
• Creative & Marketing Support:
  • Assist in maintaining the website’s visuals, including homepage banners and product displays.
  • Coordinate with the team to launch new products and promotional campaigns.
• General Support:
  • Provide reports and insights to the E-Commerce Executive and management.
  • Perform additional tasks assigned by the management.

Requirements

• Education: Bachelor's degree in IT, Digital Marketing, or a related field.
• Experience: 0-2 years in e-commerce, digital marketing, or online sales.
• Technical Skills:
  • Experience with e-commerce platforms (Amazon, Noon, Talabat preferred).
  • Proficiency in Google Analytics, Microsoft Office, and digital sales tools.
  • Familiarity with content management systems and online order processing.
• Soft Skills:
  • Strong communication and organizational skills.
  • Detail-oriented with good analytical abilities.
  • Ability to multitask and manage time effectively.

Benefits

• Competitive salary
• Career development and growth opportunities
• Exposure to international e-commerce platforms
• Employee discounts and special offers