Dynatrace Specialist

Linkinghumans; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

Linkinghumans is seeking a Dynatrace L2 specialist in Dubai to act as a second-line support engineer for the Dynatrace platform, handling advanced troubleshooting, RCA, and client support. You will work with cloud platforms and CI/CD pipelines, collaborating with DevOps and SRE teams to improve observability.

Responsibilities include configuring dashboards, performing RCA, and assisting integration with cloud environments (AWS/Azure/GCP) and ServiceNow.

Qualifications

• Experience with the Dynatrace platform and related tooling.

Responsibilities

• Advanced Troubleshooting of complex issues that 1st-line support cannot resolve.
• Configure and customize Dynatrace dashboards, alerts, and anomaly detection.

Skills

Application architecture

Cloud platforms

Containerization

Kubernetes

Docker

Scripting (PowerShell, Python, Groovy)

ITSM tools

Cross-team communication

Tools

Dynatrace

OneAgent

Smartscape

Davis AI

PurePath

ServiceNow

CI/CD

AWS

Azure

GCP

Job description

Job Description

A Dynatrace L2 (Level 2) person typically works as a second-line support or specialist engineer for the Dynatrace platform an advanced application performance monitoring (APM) and observability tool.

Heres a breakdown of what this usually involves:

Core Responsibilities

• Advanced Troubleshooting:
  • Handling more complex issues that 1st-line support cant resolve.
  • Analyzing application performance infrastructure metrics logs and user experience data.
• Monitoring & Alerting Configuration:
  • Customizing Dynatrace dashboards alerts and anomaly detection.
  • Working with Dynatrace OneAgent Smartscape Davis AI and PurePath.
• Root Cause Analysis (RCA):
  • Investigating performance degradations bottlenecks and outages.
  • Providing detailed RCA reports to DevOps SREs or application teams.
• Client/Stakeholder Support:
  • Supporting internal teams or external clients in using Dynatrace effectively.
  • Possibly training users or helping integrate Dynatrace with CI/CD pipelines ServiceNow or cloud environments (AWS Azure GCP).
• Escalation Point:
  • Acts as an escalation point before issues are passed to L3 (Engineering or Vendor).

Typical Skills

• Strong understanding of application architecture (Java .NET etc.)
• Experience with cloud platforms containerization (Kubernetes Docker)
• Scripting or automation knowledge (e.g. PowerShell Python or Groovy)
• Familiarity with ITSM tools like ServiceNow
• Good communication skills for cross-team collaboration

Required Experience:

Unclear Seniority