Dynamic HVAC After-Sales Coordinator – Sharjah

SKM Air Conditioning LLC; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading HVAC company in Sharjah, UAE is looking for a Sales Coordinator to join their After Sales team. This role involves preparing quotations, managing customer feedback, and coordinating with service teams to ensure project execution. The ideal candidate will have a Bachelor's degree or relevant experience, strong MS Office skills, and excellent communication abilities. Join a team that prioritizes customer satisfaction and operational excellence.

Qualifications

• Bachelor’s degree OR 2+ years of relevant experience.
• Strong knowledge of MS Office and customer service practices.
• 2–3 years of experience in customer service coordination (HVAC/MEP preferred).
• Excellent communication skills in English (Arabic is a plus).
• Self-motivated, organized, and detail-oriented.

Responsibilities

• Prepare quotations and coordinate order processing in ERP.
• Handle customer feedback emails and satisfaction surveys for ISO audits.
• Manage AMC quotations, renewals, and payment follow-ups.
• Coordinate with service engineers, technicians, and operations.
• Maintain accurate records and reports.
• Process service calls, track tickets, and monitor pending orders.
• Arrange procurement of materials and subcontractor services.

Skills

Customer Service Orientation

Planning & Organizing

Problem Solving

Stress Tolerance

Effective Communication

Education

Bachelor's degree or 2+ years of relevant experience

Tools

MS Office

ERP (INFOR)

Job description

A leading HVAC company in Sharjah, UAE is looking for a Sales Coordinator to join their After Sales team. This role involves preparing quotations, managing customer feedback, and coordinating with service teams to ensure project execution. The ideal candidate will have a Bachelor's degree or relevant experience, strong MS Office skills, and excellent communication abilities. Join a team that prioritizes customer satisfaction and operational excellence.