Duty Manager - Front Office & Guest Experience

Hilton; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Duty Manager to enhance guest experiences by managing operations and leading the team. Candidates should have supervisory experience in front office roles, excellent communication and leadership skills, and a passion for guest service. This position will involve engaging with guests, handling complaints, and ensuring high standards of service throughout the hotel.

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• Good knowledge of Health and Safety and security procedures.
• Calm, efficient, and able to work well under pressure.
• Excellent leadership and communication skills.
• A passion for delivering exceptional guest service.
• Strong commercial acumen with experience in increasing profitability.
• Experience in managing budgets and forecasting results.

Responsibilities

• Occupy the hotel lobby and engage guests in conversation.
• Manage and resolve guest complaints promptly.
• Meet and greet VIP guests upon arrival.
• Implement actions to improve guest satisfaction.
• Conduct Health and Safety procedures as required.

Job description

A leading global hospitality company is seeking a Duty Manager to enhance guest experiences by managing operations and leading the team. Candidates should have supervisory experience in front office roles, excellent communication and leadership skills, and a passion for guest service. This position will involve engaging with guests, handling complaints, and ensuring high standards of service throughout the hotel.