Duty Manager

St. Regis; Dubai; On-site; AED 50,000 - 84,000; Full time

Job summary

St. Regis Dubai is seeking a courteous cashier and front desk professional to complete daily closing reports, verify reservations, and welcome guests in line with the brand's hospitality standards.

You will collaborate with departments to resolve guest requests, process check-ins, manage payments, and uphold safety and confidentiality. A minimum of a high school diploma and at least one year of related experience, including supervisory exposure, is required.

Qualifications

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Complete designated cashier and closing reports in the computer system.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Contact appropriate individual or department to resolve guest calls, requests, or problems.
• Process all guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and issuing keys.
• Sell rooms/accommodations to guests without reservations based on availability.
• Ensure rates match market codes and document any exceptions.
• Ensure checks from outlets are scanned and charged to room.
• Assist management in training, evaluating, counseling, disciplining, motivating and coaching employees; be a role model.
• Report accidents, injuries and unsafe conditions; complete safety training and certifications.
• Follow company policies; maintain appearance and protect assets.
• Welcome and acknowledge guests; address service needs; assist guests with disabilities; thank guests.
• Speak clearly and professionally; answer phones with proper etiquette.
• Develop positive working relationships; adhere to quality expectations; stand/move as needed; perform other duties as requested.

Education

High school diploma or G.E.D. equivalent

Related work experience: 1 year

Supervisory experience: 1 year

Job description

POSITION SUMMARY

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.