Duty Manager

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Learning & Development

MOstay benefits

Health & wellness

Retirement plans

Job summary

Emirates Palace Mandarin Oriental Abu Dhabi, part of the Mandarin Oriental Hotel Group, seeks a Duty Manager to supervise Front Office operations and support all guest services. The role requires fluent German, leadership capability, and strong organizational skills to maintain service standards.

You will coordinate with Housekeeping, Engineering, Sales, and Butlers, review arrivals and billing, manage room issues, and promote in‑house offerings to maximize revenue while upholding safety and

Qualifications

• Previous experience as a Duty Manager in a luxury hotel (resort experience a plus).
• Fluency in German (spoken and written) is mandatory.
• Strong proficiency with Microsoft Office, Opera PMS, and HotSOS.
• High attention to detail and strong organizational skills.
• Proven ability to motivate, lead, and develop teams in a high‑performance environment.

Responsibilities

• Supervise and manage Front Office operations in the absence of the Front Office Manager.
• Coordinate with Housekeeping, Engineering, Sales, and Butlers on Front Office matters.
• Review daily arrival correspondence and follow up on walk‑in guests’ credit standing and billing accuracy.
• Manage room discrepancies and ensure timely solutions for issues.
• Promote in‑house sales and hotel facilities to maximize revenues.
• Conduct shift hand‑overs and ensure smooth transitions between teams.

Skills

German language proficiency

Leadership ability

Attention to detail

Team development

Tools

Microsoft Office

Opera PMS

HotSOS

Job description

Overview

Emirates Palace Mandarin Oriental Abu Dhabi is a 5‑star luxury hotel located in Abu Dhabi. The Front Office team seeks a Duty Manager to supervise all guest services operations.

Responsibilities

• Supervise and manage Front Office operations in the absence of the Front Office Manager.
• Support all Front Office sections, ensuring guests receive prompt, cordial attention and resolving related problems.
• Coordinate with other operating departments (Housekeeping, Engineering, Sales, Butlers) on Front Office matters.
• Review daily arrival correspondence and follow up on walk‑in guests’ credit standing, billing accuracy, and reservation procedures.
• Manage room discrepancies, maintain reservation procedures, and ensure timely solutions for unresolved issues.
• Maintain department standards of conduct, dress, uniforms, hygiene, appearance, and posture.
• Keep departmental information accurate and up to date.
• Promote in‑house sales and facilities to maximize hotel revenues.
• Follow hotel emergency procedures and conduct inspections of front and back‑of‑house areas for cleanliness, health, and safety.
• Inspect guestrooms daily and coordinate with security on operational requests.
• Attend to unresolved problematic situations and assist with accommodation and transportation during over‑booked situations.
• Complete VIP delegations and group leader welcomes/farewells.
• Conduct efficient hand‑over during shift changes.

Qualifications

• Previous experience as a Duty Manager in a luxury hotel (resort experience a plus).
• Fluency in German (spoken and written) is mandatory.
• Strong proficiency with Microsoft Office, Opera PMS, and HotSOS.
• High attention to detail and strong organizational skills.
• Proven ability to motivate, lead, and develop teams in a high‑performance environment.
• Demonstrated capability in preparing accurate and timely departmental and operational reports.

Benefits

• Learning & Development programmes tailored to career stages.
• MOstay programme offering complimentary nights and attractive rates for colleagues and their loved ones.
• Health and wellness programmes and benefits for all colleagues worldwide.
• Retirement plans available based on length of service and role.