Front Desk Agent at Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

MOstay complimentary nights

Health & wellbeing benefits

Job summary

Mandarin Oriental Hotel Group is seeking a Front Desk Agent at Emirates Palace, Abu Dhabi. This on-site, full-time role requires handling check-ins/check-outs and guest services with a professional, caring approach in a luxury setting.

You will register guests, assign rooms, process payments, and balance cash at the end of each shift while coordinating with housekeeping for late arrivals and early check-ins.

Qualifications

• High school diploma or equivalent required.
• Experience in luxury hotel environment preferred.
• Excellent communication and guest interaction skills.

Responsibilities

• Check-in and check-out guests in a friendly, professional manner.
• Register guests, assign rooms, and assist with registration forms.
• Accommodate special requests and upsell rooms and hotel services.
• Handle guest payments and perform cash-handling procedures.
• Balance cash float at end of shift.
• Coordinate room status updates with housekeeping for late check-outs/early check-ins.
• Provide information and assistance to guests and escalate issues when needed.
• Maintain immaculate grooming and professional appearance.

Job description

This Full time on site position offers great opportunities for career growth.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office department, the Front Desk Agent is responsible for checking-in and checking-out hotel guests in a friendly and caring manner according to the standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. The Front Desk Agent reports to the Front Office Manager.

Duties

• Check-in the arriving guests and check-out the departing guests in a friendly and caring manner according to the standards
• Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards
• Accommodate special requests whenever possible
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel
• Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers
• Upon the departure of guests, process the guest check-out procedures
• Receive payment from guests, settle the guests account and give a copy of the invoice
• Handle all front office cashier activities such as posting charges to guests and exchanging foreign currency according to the procedures
• At the end of the shift, balance the cash float
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and takes appropriate actions or refer the matters to the relevant persons to handle
• It may be and is not inclusive of issuing a safe deposit box, handling messages, or dealing with complaints
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests
• Possess a working knowledge of the room reservation procedures

Expectations

• Previous experience in the same role in a luxury hotel is preferred, resort experience is required
• High school diploma or a relevant equivalent qualification
• Immaculate grooming standards with a professional appearance
• Excellent verbal and written communication skills with a strong focus on guest interaction

Our Commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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