Dubai Real Estate CRM Manager - Post-Sales & Client Care

Meraki Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic real estate firm in Dubai is seeking an experienced CRM Manager to lead post-sales operations and client servicing. Key responsibilities include managing collections, ensuring compliance with local regulations, and maintaining high client satisfaction throughout the customer lifecycle. Candidates should have 6–10 years of CRM experience specifically in Dubai’s real estate sector, alongside proficiency in relevant CRM platforms. This is a pivotal role in delivering a premium customer journey.

Qualifications

• 6–10 years of CRM experience in real estate, with Dubai experience mandatory.
• Experience in managing collections and legal documentation.
• Strong communication skills required.

Responsibilities

• Lead and manage a team of CRM executives.
• Serve as the escalation point for premium clients post-booking.
• Manage complete post-sales processes including payment plan coordination.

Skills

Leadership skills

Client servicing

Knowledge of RERA and DLD compliance

Experience with Bitrix CRM

Organizational skills

Analytical mindset

Education

Bachelor’s or Master’s degree in Business Administration, Marketing, or related field

Tools

Bitrix CRM

Excel

Job description

A dynamic real estate firm in Dubai is seeking an experienced CRM Manager to lead post-sales operations and client servicing. Key responsibilities include managing collections, ensuring compliance with local regulations, and maintaining high client satisfaction throughout the customer lifecycle. Candidates should have 6–10 years of CRM experience specifically in Dubai’s real estate sector, alongside proficiency in relevant CRM platforms. This is a pivotal role in delivering a premium customer journey.