Dubai Import Operations Lead

American President Lines; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global leader in shipping and logistics is seeking a Service Delivery Professional in Dubai. This role involves managing import activities, ensuring compliance with regulations, and facilitating communication across stakeholders. The ideal candidate will have 3–5 years of experience in import operations and a relevant degree. Strong analytical and customer management skills are essential for success in this high-pressure environment.

Qualifications

• Minimum 3–5 years of experience in import operations in shipping or freight forwarding.
• Strong understanding of UAE customs regulations and import documentation.
• Ability to handle high-pressure situations and manage multiple tasks simultaneously.

Responsibilities

• Manage end-to-end import activities and ensure compliance with procedures.
• Act as the focal point of coordination between GBSL and the UAE agency for import operations.
• Resolve customer escalations related to import shipments effectively.

Skills

Customer escalations management

Communication skills

Analytical skills

Problem-solving abilities

Education

Bachelor’s degree in supply chain management, Logistics, Business Administration or a related field

Job description

A global leader in shipping and logistics is seeking a Service Delivery Professional in Dubai. This role involves managing import activities, ensuring compliance with regulations, and facilitating communication across stakeholders. The ideal candidate will have 3–5 years of experience in import operations and a relevant degree. Strong analytical and customer management skills are essential for success in this high-pressure environment.