Dubai Government Call Centre Quality & Operations Specialist

AE Jobs; Dubai; On-site; AED 167,400 - 200,880; Full time

Job summary

A prominent service provider is seeking a Call Centre Quality / Operations Specialist for a government client project in Dubai. This one-year contract role requires a minimum of 12 years of experience in contact center operations. Responsibilities include overseeing service quality delivery, implementing government standards, and conducting operational audits. A strong technical background and excellent communication skills are essential for success in this role, offering a competitive gross salary of AED 15,000 – 18,000 per month.

Qualifications

• Minimum 12 years of experience in contact center operations or customer service.
• Strong technical knowledge of contact center systems and technologies.
• Familiarity with Dubai Government service quality standards.

Responsibilities

• Oversee contact center operations to ensure high-quality service delivery.
• Implement and monitor Dubai Government service quality indicators.
• Conduct internal self-assessments and audits for operational effectiveness.

Skills

Analytical skills

Organizational skills

Communication skills

Technical knowledge of contact center systems

Job description

A prominent service provider is seeking a Call Centre Quality / Operations Specialist for a government client project in Dubai. This one-year contract role requires a minimum of 12 years of experience in contact center operations. Responsibilities include overseeing service quality delivery, implementing government standards, and conducting operational audits. A strong technical background and excellent communication skills are essential for success in this role, offering a competitive gross salary of AED 15,000 – 18,000 per month.