Dubai: Customer Service Team Leader — Lead & Elevate VIP Success

Oxford Nanopore Technologies; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology company in Dubai is seeking a Customer Service Team Leader to manage a local team and ensure high service standards. The role involves leading KPIs, training team members, and enhancing customer relationships. Ideal candidates should have extensive customer service experience, proven management skills, and familiarity with Dynamics 365. This is an office-based position with opportunities for team collaboration and direct client engagement.

Qualifications

• Extensive customer service experience required.
• Proven people-management skills needed.
• Strong communicator who can build relationships.

Responsibilities

• Lead, coach and mentor a team of Customer Service Agents.
• Set KPIs, monitor performance and deliver training.
• Oversee order processing and compliance.

Skills

Customer service experience

People management skills

Strong communication

Team motivation

Education

3 A-levels or a degree

Tools

Microsoft Office

Dynamics 365

Salesforce

Job description

A leading technology company in Dubai is seeking a Customer Service Team Leader to manage a local team and ensure high service standards. The role involves leading KPIs, training team members, and enhancing customer relationships. Ideal candidates should have extensive customer service experience, proven management skills, and familiarity with Dynamics 365. This is an office-based position with opportunities for team collaboration and direct client engagement.