Dubai CRM Lead: Optimization, Automation & Analytics

The Talent Hunter; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial services company in Dubai is seeking an experienced CRM Manager to oversee the management of their CRM system within a call center environment. The ideal candidate should have at least 1 year of experience managing CRM systems, strong leadership skills, and a deep understanding of lead management. This role includes optimizing CRM functionalities and training staff to enhance operational efficiency.

Qualifications

• 1+ years of experience managing CRM systems in a call center or financial services environment.
• Proven track record of driving results through effective lead management and CRM optimization.
• Strong knowledge of CRM platforms in call center companies or similar tools.
• Excellent leadership, English communication, and interpersonal skills.

Responsibilities

• Develop and implement strategies for lead generation and tracking.
• Manage integrations with affiliate partners and third-party platforms.
• Generate reports on key performance metrics and use data insights.
• Supervise and mentor call center staff on CRM usage.
• Design automated workflows to enhance productivity.
• Collaborate with sales, marketing, IT, and compliance teams.

Skills

Managing CRM systems

Lead management

Data analysis

Leadership skills

Communication skills

Job description

A financial services company in Dubai is seeking an experienced CRM Manager to oversee the management of their CRM system within a call center environment. The ideal candidate should have at least 1 year of experience managing CRM systems, strong leadership skills, and a deep understanding of lead management. This role includes optimizing CRM functionalities and training staff to enhance operational efficiency.