Dubai Beauty CX Leader — Luxury Retail Experience

Alshaya Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading beauty retailer is launching its first store in Dubai and seeks a Customer Experience Manager to ensure exceptional in-store and online interactions. This role involves developing customer experience strategies, leading training for staff, and monitoring feedback to enhance satisfaction. The ideal candidate has 3-5 years of experience in retail operations, preferably in beauty or luxury sectors. Competitive package and dynamic work environment offered.

Qualifications

• 3-5 years of experience in customer experience, retail operations, or store management.
• Preferably in the beauty or luxury retail sector.

Responsibilities

• Deliver exceptional in-store and online customer experiences.
• Develop and implement customer experience strategies.
• Monitor and respond to customer feedback.
• Lead training sessions for frontline staff.
• Coordinate with marketing for promotions and events.
• Analyze customer feedback data.
• Ensure visual merchandising supports a luxurious experience.
• Resolve high-level customer complaints.

Skills

Retail customer experience

Team Leadership

Planning & organizing

Job description

A leading beauty retailer is launching its first store in Dubai and seeks a Customer Experience Manager to ensure exceptional in-store and online interactions. This role involves developing customer experience strategies, leading training for staff, and monitoring feedback to enhance satisfaction. The ideal candidate has 3-5 years of experience in retail operations, preferably in beauty or luxury sectors. Competitive package and dynamic work environment offered.