Dubai-Based L2 Infra Support: Incident, Problem & Change

Ceenex Global LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic tech firm in Dubai is seeking an experienced L2 Infrastructure Support Engineer to manage incidents, problems, and changes in NOC operations. The ideal candidate will have a university degree in a computer-related field, with at least 6 years of IT experience. Responsibilities include QA for L1 support, root-cause analysis, and managing vendor relationships. Competitive salary offered for the right candidate in a vibrant work environment.

Qualifications

• Hands-on experience with Cisco Collaboration Technology is a plus.
• Minimum six years of experience in IT operations.
• Sound knowledge and experience using ITSM tools.

Responsibilities

• Provide QA for L1 monitoring and issue/problem resolution.
• Perform root-cause analysis and remediate problems.
• Implement changes and manage the change process.
• Maintain BOQ and perform asset management.
• Manage vendor relationships.

Skills

Configuration and deployment of Cisco Unified Communication products

ITSM tools (e.g., Manage Engine)

Proficiency in Microsoft Office Suite

Education

University degree in a computer-related field

Job description

A dynamic tech firm in Dubai is seeking an experienced L2 Infrastructure Support Engineer to manage incidents, problems, and changes in NOC operations. The ideal candidate will have a university degree in a computer-related field, with at least 6 years of IT experience. Responsibilities include QA for L1 support, root-cause analysis, and managing vendor relationships. Competitive salary offered for the right candidate in a vibrant work environment.