Dubai-Based CX Communications Manager

HSBC; Dubai; Hybrid; AED 240,000 - 420,000; Full time

Job summary

HSBC in Dubai seeks a proactive Customer Experience Communications Manager to shape CX messaging for customers and colleagues. You will drive campaigns, guide internal communications, and reinforce a customer‑centric culture across the bank. The role partners with multiple teams to enhance digital journeys and product launches.

The ideal candidate brings strong writing, stakeholder management, and CX communications experience to support satisfaction, retention, and advocacy.

Qualifications

• Strong stakeholder management and confident communication with senior leadership.
• Excellent writing, editing and storytelling to translate CX improvements into clear narratives.
• Proven experience communicating CX improvements and turning insights into actionable comms.
• Solid planning and delivery skills with hybrid working and cross‑team coordination.
• Able to produce emails, intranet posts, FAQs, presentations and talking points.

Responsibilities

• Enhance CX messaging across digital and physical touchpoints.
• Collaborate with cross‑functional teams to ensure consistent messaging.
• Develop internal and external CX content, including newsletters and social posts.
• Track communication metrics and adjust strategies for impact.
• Create messaging guidelines for clear customer interactions.
• Support product launches with customer‑focused communications.
• Align CX communications with business objectives and brand voice.
• Develop internal campaigns to reinforce customer‑first culture.

Skills

Stakeholder management

Writing & storytelling

CX communications

Planning & delivery

Content creation

Education

Bachelor's degree

Job description

HSBC in Dubai seeks a proactive Customer Experience Communications Manager to shape CX messaging for customers and colleagues. You will drive campaigns, guide internal communications, and reinforce a customer‑centric culture across the bank. The role partners with multiple teams to enhance digital journeys and product launches.

The ideal candidate brings strong writing, stakeholder management, and CX communications experience to support satisfaction, retention, and advocacy.